User Research and Customer Experience Consultant

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

• Deliver high-quality project outcomes through effective research, data analysis, and stakeholder engagement.
• Collaborate with clients and team members to optimize public health programs, particularly in diabetes prevention.
• Conduct user research, develop user personas, and create costumer journey maps for healthcare consumers.
• Prepare detailed reports and facilitate discussions to drive actionable insights.
• Utilize qualitative and quantitative program evaluation to form actionable recommendations.
• Conduct interviews and facilitate workshops with clients.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

In Customer Strategy & Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.

Qualifications

Required:

• Bachelor's degree required
• Experience researching and reporting on consumer behavior
• Experience creating customer journey maps and documenting user experience interaction
• Proficiency in both qualitative and quantitative program evaluation and data analysis, with a proven ability to translate data into actionable recommendations that drive client success.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required clearance for this role
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve. Travel not expected for this role.

Preferred:

• Master of Science in Marketing, Business Administration, or a related field with a GPA of 4.0.
• Background in marketing, program evaluation, strategic management, and consumer behavior.
• Experience supporting public health interventions
• Language proficiency in English plus German, Spanish, and/or French.
• Strong understanding of public health initiatives, particularly in diabetes prevention.
• Proven ability to prepare detailed, insightful reports and facilitate productive discussions, ensuring clear communication of complex information to stakeholders.
• Hands-on experience with initiatives focusing on priority populations and health equity.
• Experience conducting interviews and facilitating workshops with federal health clients.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html