Job Description
Job Description
Salary : Competitive industry compensation package commensurate with experience
Why DelRicht Research?
DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.
We hold our team members to a high standard of excellence, offer robust opportunities for growth, and are looking for an energetic, professional, friendly Director, Clinical Operations to join our growing network and oversee our talented team across a regional portfolio of sites.
For the second year in a row, Del Richt Research has been recognized as one of New Orleans (company headquarters) Top Workplaces ! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.
Regional Operations Manager Role :
We have an opening for a Regional Operations Manager due to our continued success and expansion. As we grow geographically and transition to a more regional, multi-state model, we are expanding our leadership team to ensure strong oversight and support for our Clinical Research Sites. This new position will play a critical role in managing the increasing complexity of our operations while driving future growth.
Regional Operations Manager's Main Objectiv e :
The Regional Operations Manager is responsible for hiring, training, and developing managers to independently oversee Clinical Research Sites. Additionally, they are tasked with preparing their managerial team to take on future roles and responsibilities that align with the organization's regional growth and expansion.
Key areas of responsibility :
- Hiring, Training, and Development of Managers
Hires, onboards, trains, and provides ongoing education and development for direct reports.
Builds a team of managers capable of solving operational issues at individual sites.Responsible for all aspects of developing high-performing teams, including hiring, training, coaching, and mentoring managers to improve their current performance and prepare them for future opportunities. This is a key people management and development role!Performance Review and Assessment :Conduct weekly 1 : 1 meetings with all managers under your supervision to provide feedback on their performance and identify coaching / training needs in key areas, including :
Quality Assurance
Financial OversightPatient and Physician Schedule OptimizationSales and Revenue GenerationOperationsActive regional travel (across multiple states) to sites under your management, as this is a hands-on leadership role.
Responsible for optimizing existing site operations while developing region-specific growth plans aligned with the overall company strategy.Leverages KPIs and other data to assess performance and implement quick adjustments to drive operational improvements.Business DevelopmentCollaborate with our Business Development team to effectively market your sites and physicians for new clinical trial opportunities that align with their capabilities.
Additionally, work to broaden and strengthen existing pharmaceutical client relationships.Client ManagementResponsible for the strategic management and development of physician relationships at each site.
This role involves aligning financial opportunities with operational adjustments to optimize site performance and developing long-term plans to expand physician research partnerships.Growth and ExpansionProvide strategic guidance on new site selection.
Engage new sites within the network to foster collaboration and growth.Manage resource utilization to drive efficiency in short-term execution and long-term planning, supporting clinical trial execution and future growth.Individuals Who Will Excel in the Position :
You thrive on daily challenges and variety; monotony is not for you.You are passionate about developing the next generation of leaders and managers.You have the ability to inspire others to meet performance objectives.You excel in an autonomous environment and take pride in being an expert in your role and field.You are a problem solver who figures things out, no matter the obstacles.The right candidate will :
Have a passion for managing, mentoring and developing othersCare deeply about building and maintaining customer / client / patient relationshipsBe able to pivot in unforeseen circumstances, with short-notice, to solve immediate problems with calm and decisive confidenceBe action-biased and humble to learnBelieve in high quality and have a high standard of compliance to our study protocolsBe stunningly, remarkably organizedAccept ownership of tasks from inception through completion and assume responsibility for personal successLove efficiency and continuously look for ways to do more with less, improve processes and come in under budgetCoffee drinkers preferred. Tea drinkers acceptedSkills needed to win :
Required : 8 years of progressive, demonstrable people management experience inclusive of having both direct and indirect reports.Required : Possess a background in healthcare / clinical operationsRequired : Experience managing Goals and Key Performance IndicatorsPreferred : 6 years of physician management or transferable experiencePreferred : 6 years of financial management experience over multiple sites / facilitiesThis is an onsite position. No remote or hybrid seeking applicants please.Clinical Research Industry experience is not required.DelRicht Researchs Core Values : Production, Humility, Consistency
Production :
We deliver on our promisesWe have a bias towards action : we value independent problem solvingWe proactively over deliver : we can act without being told what to do and we always have new ideas that will be heard and will improve the companyHumility :
We support each other relentlesslyWe always have enthusiasm : we exhibit passion and excitement about our work which leads to everyone having a can do attitudeWe embrace change : we are excited to always be growing and moving the organization forward which means change is the norm for usCoachable : we all love to learn, we are willing to be taught and will adapt quicklyConsistency :
We always are able to execute : we get it right the first time and promote touch it once accuracyWe have persistence : we demonstrate the tenacity and willingness to go the distance to get something doneWe are calm under pressure : we can maintain stable performance when under heavy pressure or stressTeam Perks & Benefits at DelRicht Research :
Medical, Dental, Vision with generous employer paid contributionsShort and Long Term Disability and Group Life CoveragePaid Time Off that builds throughout your career with the company401K ( discretionary match / profit sharing)Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goalsJob Type : Full-Time 40 hrs
Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!
Website : www.delrichtresearch.com
Patient Testimonials : https : / / delrichtresearch.com / testimonials /
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
