What are the responsibilities and job description for the Sky Club Ambassador - SLC position at Delta Air Lines, Inc.?
Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential.
Do you thrive as a host or hostess and have a passion for service?
As a Delta Sky Club Ambassador, you will interact with our members to ensure a positive experience through thoughtful, genuine, and memorable service. Responsibilities include:
- Providing a warm greeting to members by name and checking in using handhelds or self-check-in kiosks.
- Assisting members and guests with selling memberships, membership renewals, and re-ticketing.
- Interacting with guests on the floor by walking Club on a regular basis.
- Proactively taking appropriate service recovery measures.
- Taking ownership of the club environment throughout the day ensuring a clean, well-organized guest experience.
- Have a servant leadership mind frame in the level of service.
- Resolving guest concerns and involving leadership when necessary.
- Optimally handling unruly passengers, working with Club Lead, Station Leadership, airport police, and TSA when vital.
Salary : $17
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