Product Owner, IFS Crew Assist

United States, Georgia, Atlanta

Inflight Services

14-Nov-2024

Ref #: 26716

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines Digital Catering and In-Flight Solutions (DCIS), we create world-class digital experiences that are user-focused, innovative, and intuitive. The Product Owner, IFS Crew Assist will be part of a team that dreams up the next big idea to support Delta’s ambition to become a customer-centric, customer experience-driven company.

Responsibilities

• End-to-end product ownership duties including understanding the business problem, identifying stakeholder needs, and developing optimal solutions
• Understanding the business and technology vision and translate it into strategy and requirements so that products meet the business’s needs
• Identify opportunities to improve business processes and propose potential action plans
• Support the modernization of IFS Crew Assist applications that are dependent on crew profile data and information
• Prepare internal communications that include ad hoc reports, executive summaries, and formal presentations to senior leaders
• Develop subject matter expertise of both the Flight Attendant digital experience both as a working crew member and non-working crew member and the Moderator team that supports the Flight Attendants to translate into optimal design and development
• Lead sessions to collaborate with Flight Attendants and/or the Crew Assist Moderators to define the business requirements to meet the Application needs for the Crew Assist App.
• Implement configuration tasks per agreed upon design specifications.
• Facilitate key meetings with Developers, Crew Assist Leaders (Moderators) and FAs such as requirement sessions, system demos, user acceptance testing or end user training.
• Assist with the identification and analysis of bug fixes/ issues.
• Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development
• Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies
• Prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is working on the right things
• Write functional user stories and acceptance criteria that enable a smooth handoff to development
• Participate in Agile ceremonies with development teams to provide direction and drive progress
• Model Delta's Rules of the Road and core values
• Practice safety-conscious behaviors in all operational processes and procedures
• Participate in defining system integration and user-acceptance test plans.
• Create FA JobAids for the Application.
• Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the IFS Crew Assist App.
  
  

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
  
  

What You Need To Succeed (minimum Qualifications)

• Proven experience as a Product Owner (or similar role), in a dynamic agile environment
• Demonstrated initiative and ability to manage multiple priorities.
• Proficiency in written and oral communications and ability to produce concise, relevant, documents and presentations.
• Curious mindset, willing to ask “why” until root causes of use cases are identified.
• Must be performing satisfactorily in present position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
  
  

What Will Give You a Competitive Edge (preferred Qualifications)

• Experience in creation and design, or management of technology systems.
• Prior experience as an agile product manager/owner preferred.
• Salesforce Administrator Certification. Must have strong oral, written, and interpersonal communication skills.
• Strong knowledge of Delta Flight Attendant Job Functionality/Role.
  
  

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