Program Leader - Global Communications, Technical Operations (TOP)

United States, Georgia, Atlanta

TechOps

17-Jan-2025

Ref #: 27268

How you'll help us Keep Climbing (overview & key responsibilities)

Reporting to the General Manager - Global Communications, Technical Operations (TOP), the Program Leader– Global Communications, TOP, is responsible for executing TOP’s strategic initiatives to inform, inspire and mobilize its people and enhance a safety-conscious environment for the division’s 13,000 maintenance technicians, inspectors, engineers and other aviation maintenance professionals. As part of the Global Communications team, you will partner with communications counterparts to ensure consistency of messaging across internal and external communications channels at Delta. This critical thinker excels at understanding operational policies, anticipating communication needs and effectively developing, writing and executing communications strategy. Able to work collaboratively with peers and leaders as well as cross-functionally on a variety of employee communications topics and projects ranging from safety to employee policies. This role will manage daily operational communications needs for the TechOps division from drafting and editing to posting across various platforms.

Delta Global Communications

The Global Communications team is a driving force in Delta’s journey to be a world-class consumer experience brand. Whether we’re speaking to frontline team members or industry reporters and government stakeholders, our team works to build trust and affinity with employees, customers, shareholders, and the communities we serve. We’re looking for strategic, collaborative communicators who have a passion for storytelling and innovative tactics to capture the hearts and minds of our employees while protecting and bolstering our brand and reputation with stakeholders around the globe.

Mission

We advance Delta’s reputation as an enviable employer brand powering our transcendence to a beloved consumer experience brand and business worthy of continued premium investment. We build trust among employees, customers, shareholders, and the communities we serve, using strategic communications counsel across four core Delta pillars: Culture, Reputation, Brand, and Business.

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
  
  

What You Need To Succeed (minimum Qualifications)

• Ability to work in office at G.O. or Delta TechOps office locations three to four days per week
• Ability to manage multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
• Ability to develop effective communications to tell a story and bring to life broad strategic messages
• Stay current on leading trends to deliver practical and insightful communication recommendations.
• A natural storyteller—a highly articulate and persuasive writer and communicator with fluency and agility to quickly develop communications strategies. Must have the ability find the meaningful angle to a message and the ability to make connections to news and happenings throughout our business and industry, leveraging our brand style and tone to effectively shape messages and content for target audiences.
• Must have established writing abilities, developed organization skills and dedication to teamwork.
• Must be curious, highly motivated, people oriented, and reliable.
• Must be able to embrace diverse people, thinking and styles
• Working level of Microsoft Word, PowerPoint, Excel and Outlook is essential.
• Must be willing to work outside of normal business hours to support irregular operations, crisis response and on-call rotations.
• Willing to travel to different employee locations.
• Honesty, integrity, respectfulness, perseverance, and servant leadership – and the ability to foster these core Delta values and bring out the best in team members
• Focus on measurement and analysis to drive results and prioritize work among competing initiatives
• Diplomacy, positivity, keen problem-solving, critical thinking, and the ability to receive and deliver constructive criticism
• Must have a bachelor's degree in communications, marketing, public relations or a related field (preferred) or equivalent relevant experience.
• Must have a minimum of 5 years of experience in communications, engagement, or related field.
• (If transferring internally) Must be performing satisfactorily in present position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
  
  

What Will Give You a Competitive Edge (preferred Qualifications)

• Experience creating social media content
• Graphic design, photography and video editing skills
• Communications experience in the airline industry or operational environment with frontline audiences
• Demonstrated experience developing and maintaining constructive relationships with and supporting senior-level business leaders
• Proven writing expertise and the ability to effectively reflect a leader's individual voice while aligning it with corporate tone.
  
  

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