Specialist, Integration Support

How you'll help us Keep Climbing (overview & key responsibilities)

Delta’s Sales and Distribution Servicing Solutions team is dedicated to ensuring the seamless integration and support for our technology partners, with a focus on delivering timely and efficient deployment of New Distribution Capability (NDC) features. As an Integration Support Specialist, you will work closely with internal teams, external partners, and other stakeholders to facilitate the integration of solutions into Delta’s systems. Your role will be critical in ensuring alignment across teams, resolving issues, and enabling the successful implementation of new capabilities. Specifically :

Support the manager with tasks related to solutionintegration, ensuring alignment with project objectives and timelines.

Coordinate and conduct integration triaging and validationof planned functionality to drive performance.

Troubleshoot technical and operational issues, collaboratingwith cross-functional teams to resolve roadblocks.

Document and track progress of integration efforts,maintaining accurate records to support reporting and analysis.

Assist in aligning integration tasks with broader NDCinitiatives, ensuring consistency and efficiency across projects.

Act as a liaison between technical and business teams toensure requirements are clearly defined and met.

Provide feedback on integration processes, suggestingimprovements to enhance deployment outcomes.

What you need to succeed (minimum qualifications)

3-5 years of experience in technology integration, systemtesting, or technical support roles.

Strong problem-solving skills and a proactive approach totroubleshooting and issue resolution.

Effective communication skills, with the ability to workcollaboratively across technical and non-technical teams.

Knowledge of NDC standards and airline industry technologiesor equivalent experience in technical integrations.

Strong organizational skills, with a track record ofmanaging multiple priorities and meeting deadlines.

Consistently prioritizes safety and security of self,others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high schoolequivalency.

Is at least 18 years of age and has authorization to work inthe United States.

What will give you a competitive edge (preferred qualifications)

Understanding and experience of Accelya products, servicesand technical landscape.

Bachelor’s degree in computer science, Information Systems,or a related field.

Familiarity with airline distribution systems, travelindustry technology, or integration frameworks.

Experience working in Agile environments and knowledge ofAgile principles.

Experienced with JIRA, Agility, Confluence and Microsoftsuite of products.

Technical expertise with APIs, XML, JSON, and integrationframeworks.

Proven ability to manage cross-functional collaborationseffectively.

Demonstrates a commitment to diversity, innovation, and teamsuccess.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way :

Competitive salary, industry-leading profit sharing program, and performance incentives

401(k) with generous company contributions up to 9%

Paid time off including vacation, holidays, paid personal time, maternity and parental leave

Comprehensive health benefits including medical, dental, vision, short / long term disability and life benefits

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

Domestic and International space-available flight privileges for employees and eligible family members

Career development programs to achieve your long-term career goals

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

Recognition rewards and awards through the platform Unstoppable Together

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here