What are the responsibilities and job description for the FOS – Technical Writer, DPS position at Delta Airlines?
UNITED STATES, GEORGIA, ATLANTA
DELTA PROFESSIONAL SERVICES
20-FEB-2025
REF #: 27488
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
The Flight Operations Support Technical Writer is responsible for the standardization and quality of assigned technical, procedural and/or policy manuals.
- Responsible for organizing, maintaining and communicating pilot policies and procedures, including time critical bulletins and sensitive security information
- The Technical Writer maintains familiarity with relevant fleet issues and is responsible for processing and producing high-quality content as directed and coordinated through the Technical Writer – Team Lead
- Interfaces directly with Delta fleet leadership and respective FAA designee for content/manual related issues.
- Translates and distills input from subject matter experts into clear, highly readable, professionally formatted products
- Authors bulletins and manual revisions for operating manuals, system description manuals, training manuals, checklists, emergency handbooks, and/or assorted guides for assigned fleet(s)
- Solicits and receives continuous feedback for improvement from line pilots, instructors, and line check pilots, regulatory and technical professionals.
- Researches and analyzes source documents and regulatory information (Federal Aviation Regulations, Airworthiness Directives, Notices of Proposed Rulemaking, etc.), manufacturer’s information (manual revisions, directives, alerts, etc.) and internal technical documentation
- Responsible for the version control of manuals, documentation source control, and file managemen
- The Technical Writer role contributes directly to the safe, on-time performance of the airline, and the achievement of Flight Operations objectives
- Practices safety conscious behaviors in all processes and procedures.
- This role is 30-40 hours per week
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
- Space Available Personal Travel to include eligible dependent
- Medical, Dental and Vision Plans available
- Profit Sharing (for years 2023 forward)
- 401(k) match (following one year of service)
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces a diverse set of people, thinking and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
- One year of training related work experience
- Ability to multi-task in fast-paces environments
- Ability to work in both a team and independent environment
- Must possess basic to intermediate skills in Microsoft Outlook and Word
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Knowledge of Federal Aviation Regulations (FARs) and associated guidance
- Previous airline experience
- Basic to intermediate skills in Microsoft Visio, PowerPoint, and Excel
- Basic to intermediate skills in Adobe FrameMaker or similar authoring platform
- Experience using Content Management Systems (CMS)
- Smartsheet proficiency
- Experience using Adobe Acrobat
