What are the responsibilities and job description for the General Manager, Community Engagement position at Delta Airlines?
UNITED STATES, GEORGIA, ATLANTA
MARKETING & PROD DEV
01-MAR-2024
REF #: 23949
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
As Delta continues the journey to transcend the industry and develop into an experience brand, Community Engagement is critical as it is one of the largest drivers of Brand Power scores. Customers are increasingly expecting companies to be involved in the communities with causes that align with the enterprise’s values. The General Manager, Community Engagement, will be responsible for deepening and maintaining partnerships with national and global charitable organizations which align with Delta’s pillars of charitable support in markets of commercial focus all to create experiences for employees and customers while continuing to build the Brand Power score. The GM will have fiscal stewardship of the charitable budgets in the markets of commercial focus. In addition, you will continue to develop the brand experience in Community Engagement by developing initiatives that position Delta as an aspect of customers’ lifestyle and expanding Delta’s relationship with its customers.
KEY RESPONSIBILITIES:
- Develop and maintain relationships with global and national partners which align with our charitable pillars
- Manage the grantmaking process of The Delta Air Lines Foundation
- Partner with the CE activations team to develop the meaningful engagements for our employees, retirees and customers.
- Work with the other GMs to track metrics demonstrating progress on Brand Power scores.
- As a member of the CE leadership team, work with the other GMs and MD to continue to develop the brand experience in Community Engagement by developing initiatives that position Delta as an aspect of customers’ lifestyles.
- Collaboration with Flight Ops and TechOps on pipeline development, IFS on anti-human trafficking, HR and Global Wellness on entire wellness, Sustainability on environment partners, DE&I on equity, and Government Affairs.
- Understand complex community issues and the parameters of the nonprofit partnerships
- Lead and mentor a high performing team, fostering a culture of creativity, innovation, optimization and excellence. Drive team performance and development, ensuring alignment with strategic goals and nurturing a positive work environment.
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- High School diploma is the minimum requirement. Bachelor's Degree, concentration in Advertising, Marketing, Business Administration, or Communications preferred; MBA is a bonus
- 5-10 years of Community Engagement, Marketing, Sales, Communications, Supply Chain Management, Finance in progressive levels of responsibility, including people management
- Demonstrated business acumen and a track record of success in large organizations
- Creative and strategic, seeing the bigger picture, with ability to analyze and think critically when solving problems to come up with unconventional solutions
- Strong entrepreneurial background with attention to detail, process, and time management
- Previous leadership and team management. Ability to build great relationships with internal teams and agency partners
- A penchant for creative problem solving and passion for the community
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Advanced degree
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