What are the responsibilities and job description for the Technical Product Manager position at Delta Airlines?
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
Join Delta’s Sales and Distribution Servicing Solutions team in enhancing the onboarding experience for our B2B partners as they access our NDC Capabilities. As a Technical Product Manager, you will manage technical integration and streamline processes for Global Distribution Systems and Technology Partners using our NDC API, as well as Travel Agencies connecting through technical aggregators. Your experience with API product management, integration, and B2B project coordination will ensure seamless project execution and long-term stability.
Summary of responsibilities (not comprehensive):
Preparing for product launch of a new NDC API-based travel platform for technology partners and travel agency consumption
Design and implement processes to assist in travel agency or developer onboarding and integration
Creation of artefacts and content to assist customers in evaluating, acquiring, and operating a new content channel
Analyzing and documenting user needs for a variety of customers including buyers and product operators
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- 4-6 years of relevant work experience
- Prior experience as an Product Manager, Product Owner, Product Marketer, Launch Manager, or Business Analyst for a B2B product
- High-level knowledge of travel related industry segments (airlines, hotels, travel agencies), including understanding of NDC (New Distribution Capability.)
- Basic project management skills with the ability to coordinate and visualize activities, dependencies, and deliverables
- Ability to understand customer motivations and
- Self-motivated, solutions-oriented, multi-task capable, and have a demonstrated ability to work well with others in a fast-paced, time-sensitive environment
- Strong organizational skills and comfort using a variety of tools for managing information and content
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Experience in technical product management or operations at an airline, travel agency, online travel distributor or GDS
- Experience with NDC standards and implementation
- Experience with customer journey mapping and customer segmentation techniques
- Depth of experience in launch management for a globally available B2B product or service
- Development experience using SOAP or RESTful APIs
- Experience with Business Model Canvas or Value Proposition Canvas toolset
