South Town Mall Security Supervisor Graveyard Shift

JOB SUMMARY:

The South Town Security Supervisor works to ensure the efficient day-to-day operations of the Security Department to guarantee the safety and security of buildings, properties, employees, and guests across Smith Entertainment Group properties. The Security Supervisor oversees a small team of full-time security staff and ultimately reports to the Sr. Manager, Building Security. Shift: Midnight - 8am.

DUTIES & RESPONSIBILITIES:

• Supervise a team of building/mall security full-time employees
• Possess a strong understanding of all areas of the building and SEG properties (e.g. Shops at South Town)
• Execute policies and procedures to maintain the highest quality of public safety
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Answer alarms and investigate disturbances
• Interact with guests in the Mall environment and tenants.
• Must be able to take objections and respond with a guest service approach first
• Enforce building safety and security rules and policies
• Foster strong communication within the department
• Ensure consistent standards of practice
• Train and present to staff
• Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard
• Enrich lives by creating winning experiences and timeless memories
• Operate with an emphasis on safety for employees, teams, and guests
• Other duties as assigned

COMPETENCIES:

• Instills trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Builds effective teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Ensures accountability – Holding self and others accountable to meet commitments.
• Manages conflict – Handling conflict situations effectively, with a minimum of noise.

QUALIFICATIONS:

• At least 18 years of age
• Driver’s License Preferred
• Ability to multitask and stay organized
• Strong attention to detail
• Ability to stay calm in highly stressful situations
• Must be able to work in a collaborative manner
• Manage multiple staff at a time

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally
• This person must be able to observe, inspect, estimate, and assess
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time
• This person must be able to lift 20 lbs
• Ability to stand for an entire shift (75% standing and walking, 25% stair and ramp climbing)
• Ability to stoop, kneel, crouch, squat, bend, twist, grasp, and reach
• Specific vision abilities include: close & distance vision, peripheral vision, depth perception with or without reasonable accommodations

The Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.