What are the responsibilities and job description for the Sales and Support Associate position at Delta Defense?
Sales and Support Position
Delta Defense is seeking a highly motivated Sales and Support Associate to join our team. In this role, you will be responsible for addressing member concerns, demonstrating the true value and benefits of our USCCA membership, and fostering member retention while addressing any additional needs they might have.
This is an excellent opportunity for someone who enjoys working with people, has a strong work ethic, and is passionate about the 2nd Amendment. You will be part of a high-energy team that's all about making a difference and helping our members avoid danger, save lives, and keep their loved ones safe.
Essential Duties & Responsibilities:
- Develop and implement customer retention strategies to increase loyalty and retain business
- Prevent cancellation of services by offering alternative solutions during inbound calls
- Be clear, confident, concise and professional on the phone
- Deepen member relationships through needs assessment
- Ensure consistent follow-up with members as needed
