What are the responsibilities and job description for the Account Retention Coordinator position at Delta Defense?
Key Responsibilities
The successful candidate will be responsible for:
- Developing and implementing customer retention strategies to increase loyalty and retain business.
- Preventing cancellations of services by offering alternative solutions during inbound calls.
- Building strong relationships with our members through needs assessment.
- Ensuring consistent follow-up with members as needed.
- Coaching, mentoring, and training other team members as required.
This is a critical role that requires a high level of professionalism, empathy, and attention to detail. If you have a passion for delivering exceptional customer service and driving business growth, we encourage you to apply.
