Senior Provider Communications & Education Manager

Sr. Provider Communications & Education ManagerJOB SUMMARY

Delta Dental of Massachusetts is dedicated to providing an exceptional experience for our valued network of providers. We prioritize proactive, consistent, and clear communication through various channels to achieve this goal. This includes offering educational and training resources that enhance administrative simplicity and transparency within the network. By doing so, we ensure that we meet and exceed the needs of our esteemed providers. Our success heavily relies on identifying the most effective communication methods to share important information, making it easier for our network to collaborate with Delta Dental of Massachusetts.

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

We are currently seeking an experienced Provider Education and Training Manager. This role will involve developing a comprehensive provider communications portfolio, overseeing all communication channels and provider-facing content directed toward our highly valued network. The Manager will ensure that providers are well-informed about policies, procedures, and updates while fostering positive relationships through practical training and clear communication strategies.

PRIMARY JOB RESPONSIBILITIES

• Improve and maintain provider satisfaction and advance provider strategies through well-written communication and successfully executed training programs, resource tools, and policies.
• Develop, design, launch, and maintain a Provider Communication hub to store and maintain all network messaging so it is accessible to network-facing teams.
• Develop a suite of new provider communication vehicles including newsletters, provider manuals, email blasts, and website messaging, resources, and tools.
• Work with the Marketing team to develop and manage processes to engage the network via social media platforms.
• Regularly consult with provider-facing staff; Provider Relations, Contract Operations, Credentialing and Enrollment, Claims, and Customer Service Center, etc. to monitor trends and identify provider education opportunities.
• Develop and ensure the accuracy of all content provided in network notifications announcing company initiatives and payment policy updates.
• Create Communication Plan documents designed to inform internal associates of material provider notifications and supportive resource tools.
• Develop training programs for a variety of settings, including but not limited to large audiences, classrooms, on-site, and computer-based training.
• Craft messages, presentations, and training modules for communication to internal and external audiences.
• Develop project plans, class scheduling, training materials, course design, and communication planning to support daily business and new initiatives.
• Create and maintain quarterly provider office staff training designed to educate providers on important changes impacting the network, i.e., new products and benefit designs, policy, and procedure changes, etc.
• Determine criteria, develop curriculum, and prepare presentations for provider webinar training.
• Develop an online Provider Education series focused on how to more effectively do business with Delta Dental of Massachusetts.
• Measure the effectiveness of provider education and training programs and other network communications projects using satisfaction surveys, audits, and / or focus groups.
• Develop and coordinate resources for provider engagement outreach projects conducted by Provider Relations Representatives.
• Oversee maintenance and posting of workflow, resource tools, etc. to the Provider Relations intranet site.

JOB QUALIFICATIONS Required :

Physical Demands :

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.

CareQuest Institute for Oral Health’s Affirmative Action Program affirms our commitment to make reasonable accommodation for known physical or mental limitations of otherwise qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business and activities. Please see Human Resources for additional information regarding this program.

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