What are the responsibilities and job description for the Dispatcher / Customer Service position at Delta Fire Equipment Inc.?
Key Responsibilities:Customer Interaction: Communicate proactively with clients via phone and email to understand their service needs and schedule appointments.Job Scheduling: Efficiently coordinate and schedule service appointments, ensuring optimal use of technician time and resources.Internal Coordination: Work closely with our technical team to ensure they have all necessary information and resources to execute jobs effectively.Record Keeping: Maintain accurate and up-to-date records of client interactions, appointments, and technician schedules.Problem-Solving: Address and resolve scheduling conflicts or client concerns in a timely and professional manner.Quality Assurance: Ensure all services are scheduled in compliance with industry standards and company policies.Qualifications:Proven experience in customer service, preferably in a related industry.Strong organizational and multitasking skills.Required Skills:Excellent communication and interpersonal abilities.Proficiency in standard office software and scheduling tools.Ability to work in a fast-paced environment and adapt to changing priorities.A strong focus on customer service and team collaboration.Expected Hours:Full Time - Monday through Friday, 9 AM to 5 PMBenefits:401kPaid HolidaysPaid Sick Leave