What are the responsibilities and job description for the Dispatch Manager position at DELTA FUEL COMPANY INC?
Description:
We are seeking a highly organized and dynamic Dispatch Manager to join our team. This pivotal role requires a proactive leader proficient in coordinating logistics, managing dispatch teams, and optimizing delivery systems to ensure timely and efficient operations.
Job Responsibilities
- Oversee the daily operations of the dispatch department, ensuring efficient and effective routing of vehicles and personnel.
- Develop and implement dispatch protocols and standard operating procedures to optimize resource utilization and customer satisfaction.
- Coordinate with other departments such as sales, customer service, and logistics to align dispatch activities with overall business objectives.
- Manage and monitor the performance of dispatch staff, providing training and guidance to improve productivity and service levels.
- Ensure compliance with transportation regulations and safety standards across all dispatch activities.
- Respond to escalated issues or complaints, resolving problems swiftly and maintaining positive relationships with customers and staff.
- Develop contingency plans for unexpected situations such as vehicle breakdowns, weather issues, or sudden spikes in demand.
- Utilize dispatch software and technology to track vehicles, optimize routes, and forecast staffing needs.
- Recruit, hire, and retain skilled dispatch
- Minimum of 5 years of experience in dispatch operations or a related field
- Proven experience in managing a team of dispatchers or coordinators
- Strong understanding of transportation regulations and legal guidelines
- Experience with logistics and fleet management software
- Excellent knowledge of emergency procedures and dispatch policies
- Proficiency in database management and relevant computer applications
- Strong leadership skills with the ability to motivate and lead a team
- Exceptional organizational and multitasking skills
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment and make decisions under pressure
- Ability to understand and interpret data to improve dispatching operations
- Readiness to work flexible hours, including nights, weekends, and holidays if necessary
- Capacity to train and evaluate staff performance effectively
- Strong problem-solving skills and the ability to manage complex situations
