Hotel Front Desk Supervisor

Hotel Overview

The Delta Hotels by Marriott - Somerset has completed a top to bottom renovation featuring all new front and back of house areas throughout our 298 room hotel. Easily accessible directly off I-287 in central New Jersey and within minutes of the Rutgers University campus, Delta Hotels by Marriott - Somerset offers exceptional accommodations, guest focused amenities, multiple dining options, prestigious events, and a quiet suburban location. Join our engaging team as we build the best hospitality reputation in the region. High energy, creative, and passionate-for-success individuals are encouraged to join our team.

Visit our hotel website at www.marriott.com/ewrds.

Job Summary

We are seeking a dynamic, passionate Front Desk Supervisor to help lead the Front Office operations efforts and join our amazing team at a competitive pay rate starting at $20/HR and Up DOE plus benefits (401k, PTO, Vacation, Holiday and Health Insurance) for Full-Time associates.

**Marriott Guest Services experience required

Additional Benefits

• RAIN Daily Pay - All associates have the ability to get up to half of their pay at any time directly deposited to their account instantly or within 1 to 2 days prior for a small transaction fee prior to the normal payroll date.
• NetPerks - All associates get access to savings and discounts up to 60% from 200 locations for everything from oil changes, groceries, food and retail outlets and more!

The Front Desk Supervisor’s responsibilities include but are not limited to the operation of the Front Office Department and reporting to the General Manager. The Front Desk Supervisor ensures that all guests have a smooth running stay at the hotel and service levels meet or exceed expectations. The Front Desk Supervisor should act as the bridge between the front and back office and coordinate the successful operation of the department while ensuring that all guests experience an exceptional stay at the property and all of their needs have been met.

Essential Functions

• Customer Satisfaction (Guest Feedback, Social Media Review)
• Financial Performance (Upselling, Room Revenue, Operations, Auditing)
• Showing Initiative, Problem Solving, Staff Training, and Team Leading
• Manages and motivates the Front Office team in order to provide a high standard of service for customers
• Welcomes guests and fosters customer loyalty through his/her friendly manner
• Develops high quality relationships with guests throughout their stay
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
• Oversee and supervise guest arrivals and departures with the front office and executive managers
• Provide a high level of customer service and maintain a high profile in the day to day front office operations
• Ensure that personalized service is offered to each and every guest
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of group and individual guest invoicing and cash operations
• Monitors all VIP guests to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Reviews arrival list for all arrivals including VIP’s to check room allocations, amenities and special requests
• Prepares monthly and daily revenue report and circulates to all department heads
• Prepares room revenue and occupancy forecast and takes action on rate strategies
• Is involved in recruitment of new team members for the front office

Prerequisites

• Well-developed communication and customer relations skills
• Highly organized and results-oriented
• Ability to be flexible and work well under pressure
• Knowledge of the current Property Management System (PMS) is required

Job Requirements

• High School Diploma or equivalent
• Minimum 2 to 3 years work supervisory experience as an Assistant Manager or Team Leader in the Front Office or Guest Relations in a hotel
• Supervisory experience required
• Computer Knowledge and experience in MS office programs
• Cash handling, accounting procedures, and general administrative tasks experience required
• Must be able to read, speak, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel
• Must be proficient in Windows, Company approved spreadsheets, and word processing.

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online for consideration or come in and visit us Monday through Friday between 10am and 5pm at:

Delta Hotels by Marriott - Somerset

110 Davidson Avenue

Somerset, NJ 08873

About DePalma Hotels & Resorts

DePalma Hotels & Resorts specializes in renowned hospitality management for independent hotel owners, portfolio investment groups and national financial institutions. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry-leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in the United States. You simply can't find that type of hotel management expertise anywhere else.

Hospitality is our Passion

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.

Join Our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions

For more information about DePalma Hotels & Resorts, please visit our website at www.depalmahotels.com

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekends as needed

Experience:

• Hotel: 1 year (Preferred)
• Supervising: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Marriott: 1 year (Preferred)
• Galaxy Lightspeed: 1 year (Preferred)
• Guest services: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Ability to Relocate:

• Somerset, NJ 08873: Relocate before starting work (Required)

Work Location: In person

Salary : $20