What are the responsibilities and job description for the Help Desk Support Agent position at Delta Medical Systems?
Are you passionate about technology and eager to kickstart your career in IT? Our entry-level IT position offers an incredible opportunity to learn and grow within a dynamic and supportive environment. You'll gain hands-on experience with cutting-edge technologies, receive mentorship from seasoned professionals, and have access to continuous learning and development programs. This role is designed to help you build a strong foundation in IT, paving the way for future advancement and success. Join us and take the first step towards a rewarding and fulfilling career in the tech industry!
About Us: At Delta Medical Systems, we are collaborative, empowered, and purposeful. When you join the Delta family, you'll get more than just a paycheck. You'll become part of a winning team with colleagues who have your back. You'll grow personally and professionally as you help transform care delivery and patient experience. And best of all, you will change lives as your contributions lead to better diagnoses, treatment, and overall health.
Learn more about working at Delta: https://www.deltamedicalsystems.com/join-our-team/
Job Summary: As a Level One Help Desk Support Agent, you will provide technical support to end-users, ensuring prompt resolution of hardware, software, and network issues. This role requires excellent communication skills, an understanding of IT systems, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and remote support tools.
- Troubleshoot and resolve issues related to Anti-Virus, Office 365, Windows 10/11, Microsoft Azure/Entra, and other software applications.
- Assist with the setup, configuration, and maintenance of laptops, PCs, and other hardware.
- Document and track support requests, ensuring timely resolution and follow-up.
- Escalate complex issues to higher-level support or the IT Manager as necessary.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Qualifications:
- 1-3 years of experience in a help desk or technical support role.
- Basic understanding of computer systems, networks, and software applications.
- Exposure to laptop, PC, and hardware troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Familiarity in Microsoft Office 365, Microsoft Windows 10/11, and Azure/Entra preferred.
- Experience with phone support, remote support tools, and customer service experience preferred.
- Proficiency with Microsoft Teams, SharePoint, and Copilot preferred.
Work Environment:
- Office-based with potential for remote/hybrid work after training is completed.
- May require occasional evening or weekend work to support critical issues or maintenance activities.
Salary : $21 - $26
