What are the responsibilities and job description for the IT Systems Administrator position at Delta Medical Systems?
Join the Delta Family
At Delta Medical Systems, we are collaborative, empowered, and purposeful. When you join the Delta family, you’ll get more than just a paycheck. You’ll become part of a winning team with colleagues who have your back. You’ll grow personally and professionally as you help transform care delivery and patient experience. And best of all, you will change lives as your contributions lead to better diagnoses, treatment, and overall health.
Learn more about working at Delta: https://www.deltamedicalsystems.com/join-our-team/
Position Overview
Responsible for assisting employees with technical issues related to computer hardware, software, and network systems. This role involves diagnosing problems, providing solutions, and ensuring employee satisfaction.
Responsibilities
User Management & Tech Support
- Serve as technical support for all Delta Medical personnel for issues related to electronic equipment, including, but not limited to, computers and cell phones.
- Handle user onboarding and offboarding processes, including laptop provisioning and setup.
- Provide help desk support to personnel. Respond to employee inquiries and provide technical support via phone, email, or in person. Ensure employee satisfaction through effective communication and problem-solving.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues. Guide users through step-by-step solutions.
- Training: Provide training and guidance to users on IT systems and best practices.
Microsoft 365 Administration and Collaboration
- Administer Windows Active Directory, Entra ID, and Microsoft 365 environments, including mailbox management and licensing.
- Configure and maintain SharePoint and OneDrive permissions, external sharing, and compliance settings.
- Administer Teams policies, security, and compliance, integrating with other Microsoft 365 services.
- Enhance productivity by linking Teams with applications like RingCentral, Dynamics365, Planner, PowerBi, etc.
- Oversee the implementation, configuration, and maintenance of Microsoft 365 Copilot to enhance productivity and streamline business processes. Ensure seamless integration with existing systems and provide support and training to end-users.
Network Management & Security
- Support IT team with cloud-based and on-premise server infrastructure and back-up storage systems (VxRail, Azure, Synology NAS, etc.).
- Support IT team with Network systems and services (firewalls, VPN, DNS, wired/wireless).
Qualifications
- Bachelors Degree in Computer Science or Information Technology with 3 years of computer and IT related work experience, or Associates Degree in related field with 5 years of related work experience.
- Good written and verbal communications skills required.
- Self-motivated and detail-oriented.
- Excellent communication skills, with a collaborative approach to problem-solving and teamwork.
- Enjoys helping others, training colleagues, and working across departments to support overall business operations.
- Working knowledge of applicable technologies, including Microsoft 365, VMware, Active Directory (on site and Microsoft Entra ID).
- Working knowledge of data networking, server technologies, and SANs.
- General troubleshooting skills, with an ability to quickly resolve hardware, network, and software issues.
Benefits
Delta Medical Systems is a family-first company offering a highly competitive compensation package, including paid vacation, paid personal time, and eight holidays annually.
Delta also offers:
- 401(k) retirement plan with company match
- Paid family leave
- Comprehensive and affordable insurance package including medical, dental, vision
- Company paid: short-term disability, long-term disability, and life insurance/AD&D
- New PC and smartphone
- Free snack shop
- Onsite workout facility
- Education assistance
- Hybrid work option after training period is complete
Equal Employment Opportunity: Delta Medical Systems provides equal employment opportunities to all employees and applicants for employment, without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, genetic information, military service, sexual orientation, marital status, arrest, and conviction records, the use or nonuse of lawful products off the employer’s premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters, or any other characteristic protected by law. In addition, this policy of equal opportunities applies to all terms and conditions of employment. This includes, but is not limited to, hiring, promotion, transfers, demotions, discipline, termination, layoff, leave of absence, compensation, and training.
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