What are the responsibilities and job description for the Professional Services Consultant position at Demandforce?
The Opportunity
The Professional Services Consultant is responsible for ensuring the ongoing success of Demandforce's largest customers. The Professional Services Consultant will be part of the Enterprise Solutions Team and will work closely with Account Executives as s / he defines and executes implementation and adoption plans, provides expert level support and services, and proactively manages the ongoing relationships with customers.
You are a creative problem-solver who loves being in front of customers. You don't wait to have someone tell you want to do, but instead you proactively assess the situation and take the initiative to craft the proper solution. You have tremendous attention to detail and can juggle multiple activities simultaneously. Your motivation is to be the best and make everyone around you better.
Responsibilities :
Defining and executing adoption and implementation plans
Providing product training to customers
Providing expert-level services around reputational marketing, online communications, and social media strategies
Handling incoming technical support issues
Proactively providing customer metrics reviews and assessments, identifying areas for improvement, and providing customers with best practices
Properly forecasting customer deployments
Acting as your customers' liaison to Demandforce Product Management and Engineering
Qualifications :
3-6 Years in a Professional Services or Customer Success Role
Experience in writing adoption and implementation plans
Strong Knowledge of HTML, CSS, SQL, and Web Technologies
Ability to develop strong "trusted-partner relationships" with customers
Ability to interact with all levels of customers, from CXO to Developer
Interest and Desire to be a member of a Sales Organization
Outgoing, positive personality
Strong Verbal and Written Communication Skills, and even stronger Listening Skills
BS Degree in Computer Science, IT, or Engineering
The Company :
Founded in 2003, Demandforce provides the leading consumer demand creation solution for small business. Our software-as-a-service application is used by thousands of our customers to grow, keep clients coming back, and manage operations more effectively. We help small business thrive in the Internet economy.
Our product, D3, transforms our customer's client base into a valuable social network, making the connections that drive growth, activity, loyalty and business value. D3 delivers unparalleled results, including guaranteed revenue generation, improved customer activity, satisfaction, and retention, and new customer recruitment. We integrate with the customer's existing workflow and IT systems, making D3 operate with near zero administrative overhead. Currently serving dental practices, automotive shops, doctors and health & beauty providers, Demandforce is building a network in which every service business is connected to any consumer via a single click.
The company has achieved 22 quarters of over 80% year-over-year quarterly growth and is led by a management team with over a decade of experience developing and delivering web-based applications that drive real, tangible business value. We've been voted one of the best places to work in the bay area and made the Inc 500 list.