What are the responsibilities and job description for the Complex Personal Injury (CPI) Attorney position at DeMayo Law Offices, LLP?
Description
Responsibilities
- Reviewing and monitoring complex injury files for proper medical management by the paralegals and case managers, to ensure clients are receiving proper treatment and being referred to specialists if needed
- Handling escalated calls, denials, terminations and withdrawals
- Addressing and resolving customer complaints and issues
- Answering questions and providing legal guidance to Complex Injury staff
- Assisting with monitoring and managing staff to ensure metrics are achieved
- Communicating with clients with compassion and empathy and in a manner that inspires confidence and trust
Qualifications
- Juris Doctor from an ABA accredited law school; Admission in good standing to NC State Bar; Admission to SC State Bar a plus
- Minimum of 5 years’ personal injury practice experience; Complex/Catastrophic PI experience strongly preferred
- Ability to multi-task while maintaining high attention to detail
- Outstanding communication and customer service skills
- Ability to recognize, diffuse, and offer problem resolution to irate clients
- Strong organizational and time-management skills
- Supervisory experience preferred
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Base life insurance paid by the firm plus supplemental option
- Short and long-term disability paid by the firm
- 401(k) with match
- PTO, plus holidays and paid volunteer time off
- Education and gym reimbursement
Equal Opportunity Statement
DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.
