What are the responsibilities and job description for the Technical Support And End User Services Manager position at Dempsey Outsourcing Inc. (Team Lara K.)?
JOB DESCRIPTION :
The Technical Support and End User Services Manager will be the lead onsite technology resource 24 / 7.
This role will be responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis.
This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule.
A key component of this position is to manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner.
Performs full supervision of the ICT Hardware Technical Support Group.
QUALIFICATIONS
- Candidate must possess at least Bachelor's / College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
- At least 2 years of experience in a related function is required.
- Experience in remote desktop and onsite technical assistance is required.
Provide / demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.