Demo

Technical Support And End User Services Manager

Dempsey Outsourcing Inc. (Team Lara K.)
San Juan, TX Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/14/2025

JOB DESCRIPTION :

The Technical Support and End User Services Manager will be the lead onsite technology resource 24 / 7.

This role will be responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis.

This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule.

A key component of this position is to manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner.

Performs full supervision of the ICT Hardware Technical Support Group.

QUALIFICATIONS

  • Candidate must possess at least Bachelor's / College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
  • At least 2 years of experience in a related function is required.
  • Experience in remote desktop and onsite technical assistance is required.

Provide / demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.

  • Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
  • Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
  • Can work with minimal supervision and must be willing to work long hours and be on-call duty.
  • Experience in technical coaching and staff development is mandatory."
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