What are the responsibilities and job description for the Credit And Collection Team Leader position at Dempsey Resource Management, Inc. (Team Lara K.)?
Industry : Medical Instruments
Work Location : San Juan City
Work Schedule : 8am to 5pm (Mondays to Saturdays)
POSITION : The Credit and Collection Team Leader is responsible for overseeing and managing the credit and collections function within the organization.
This role involves leading a team of credit and collections professionals to ensure the timely collection of outstanding receivables, minimizing bad debt, and maintaining healthy cash flow for the company.
The Credit and Collection Team Leader will collaborate closely with other departments to assess credit risk, establish credit limits, develop collection strategies, and ensure that customers adhere to payment terms.
REPORTING TO : Finance & Accounting Director
IRECT REPORT : Credit and Collection Associate
INDIRECT REPORT : None
DUTIES AND RESPONSIBILITIES :
Team Leadership and Supervision :
- Lead and manage a team of credit and collections professionals, providing guidance,
coaching, and support to ensure high performance.
e.g., DSO, aging reports, collection targets).
conduct performance reviews, and develop growth plans.
goals.
2. Credit Risk Management :
the use of credit scoring and other financial tools.
Collections Strategy and Oversight :
collection of overdue accounts.
and manage accounts according to aging reports.
and address any payment issues or disputes.
Customer Communication and Dispute Resolution :
issues and avoid further delays.
customers to find mutually agreeable solutions.
Reporting and Analysis :
aging, cash collections, bad debt, and DSO (Days Sales Outstanding).
collection progress, and key performance metrics.
collections processes.
Cash Flow and Bad Debt Management :
with cash flow requirements and revenue forecasts.
to minimize bad debt exposure.
ensure proper documentation of all bad debt activity.
Process Improvement :
changes to increase efficiency and reduce the risk of non-payment.
enhance customer payment experiences.
the team is trained in industry standards.
Compliance and Policy Enforcement :
and internal company policies.
established payment terms, collection practices, and dispute resolution procedures.
regulations and customer privacy.
Collaboration with Other Departments :
policies, customer payment issues, and collection strategies.
and determine when legal action or third-party collection agencies are required.
