Team Leadership and Supervision :
- Lead and manage a team of credit and collections professionals, providing guidance,
coaching, and support to ensure high performance.
Set performance expectations and monitor the team's performance against key metricse.g., DSO, aging reports, collection targets).
Conduct regular one-on-one meetings with team members to provide feedback,conduct performance reviews, and develop growth plans.
Foster a positive, collaborative team environment focused on achieving departmentalgoals.
2. Credit Risk Management :
Review customer credit applications and assess the risk associated with extending creditto new and existing customers.
Collaborate with the sales, finance, and accounting teams to establish credit limits andpayment terms based on customer risk profiles.
Monitor customer accounts for signs of financial instability or payment difficulties, andadjust credit terms or limits as necessary.
Develop and implement procedures for evaluating and managing credit risk, includingthe use of credit scoring and other financial tools.
Collections Strategy and Oversight :
Develop and implement collection strategies and processes to ensure the timelycollection of overdue accounts.
Oversee the collection of outstanding receivables, working with the team to prioritizeand manage accounts according to aging reports.
Develop and maintain relationships with key customers to facilitate payment resolutionand address any payment issues or disputes.
Monitor overdue accounts and escalate issues to senior management or legal ifnecessary, ensuring that all collection efforts are compliant with legal and ethical
standards.
Customer Communication and Dispute Resolution :
Communicate with customers regarding overdue payments, offering solutions to resolveissues and avoid further delays.
Resolve payment disputes in a timely and professional manner, working closely withcustomers to find mutually agreeable solutions.
Ensure that customers are aware of credit terms, payment deadlines, and theconsequences of late payments.
Reporting and Analysis :
Prepare and analyze regular credit and collection reports, including accounts receivableaging, cash collections, bad debt, and DSO (Days Sales Outstanding).
Provide regular updates to senior management on the status of outstanding accounts,collection progress, and key performance metrics.
Conduct detailed analysis of collection trends and identify areas for improvement incollections processes.
Cash Flow and Bad Debt Management :
Work closely with finance and accounting departments to ensure that collections alignwith cash flow requirements and revenue forecasts.
Analyze and report on aging accounts and bad debt write-offs, recommending strategiesto minimize bad debt exposure.
Implement processes to ensure the timely write-off of uncollectible accounts andensure proper documentation of all bad debt activity.
Process Improvement :
Continuously assess and improve credit and collections processes, recommendingchanges to increase efficiency and reduce the risk of non-payment.
Identify opportunities to streamline operations, reduce administrative overhead, andenhance customer payment experiences.
Stay current on best practices in credit management and collections, and ensure thatthe team is trained in industry standards.
Compliance and Policy Enforcement :
Ensure that all credit and collection activities comply with applicable laws, regulations,and internal company policies.
Develop and enforce internal credit and collections policies, including adherence toestablished payment terms, collection practices, and dispute resolution procedures.
Educate the team on legal requirements related to collections, including debt collectionregulations and customer privacy.
