What are the responsibilities and job description for the Credit And Collection Team Lead/Associate position at Job Matchmaker?
POSITION : The Credit and Collection Associate is responsible for managing overdue customer
accounts and ensuring the timely collection of outstanding payments.
This role involves
contacting customers, negotiating payment terms, resolving disputes, and working closely with
internal teams to minimize the company's bad debt exposure.
The Collections Associate plays a
key role in maintaining healthy cash flow and supporting the company's financial health by
collecting receivables in a professional and efficient manner.
WORK LOCATION : Assigned Head Office
III.
REPORTING TO : Credit and Collection Team Leader
DIRECT REPORT : None
V. INDIRECT REPORT : None
DUTIES AND RESPONSIBILITIES :
Account Management and Collection Efforts :
- Monitor and manage a portfolio of overdue accounts by contacting customers via
phone, email, or written correspondence to request payment.
issues.
and ensuring adherence to agreed-upon payment schedules.
Customer Communication :
offering solutions for overdue invoices.
teams (e.g., sales, customer service) to resolve issues and ensure customer satisfaction.
prevent future payment delays.
Payment Application :
system, ensuring accuracy and timely processing.
coordinating with customers and internal departments.
Aging Reports and Collections Tracking :
prioritize collection efforts.
payment arrangements in the system.
provide real-time visibility into collection efforts.
Escalation and Dispute Resolution :
cases of non-payment, ongoing disputes, or accounts that may require further action.
when appropriate, while maintaining company policies and compliance with applicable
laws.
Bad Debt Prevention :
Credit and Collections Team Leader or Manager.
bad debt and improve collections processes.
propose changes to credit limits or terms where necessary.
Reporting and Documentation :
status.
Outstanding (DSO), recovery rates, and collections progress.
maintained and archived.
Compliance and Legal Requirements :
collections, including debt collection regulations and customer confidentiality.
manner, avoiding harassment or aggressive tactics.
Collaboration with Other Teams :
smooth coordination in resolving payment issues or disputes.
issues, and contribute to the development of improved processes.
VII.
QUALIFICATIONS
