Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 407-8576
Title : Customer Solutions Associate
Location : OH - Solon - NUSA
Duration : 3 months
Job Description :
- The Customer Solutions Associate serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.
SCHEDULE :
M-F 40 hours / weekTypical schedule is anywhere from 7-8 : 30 start time and end 8 hours later. i.e (7-3 : 30, 7 : 30-4. 8;-4 : 30)WORK LOCATION :
Solon, OH OfficeOn site required Tuesday / Wednesday / Thursday, eligible for WFH on M / FPRIMARY RESPONSIBILITIES :
Demand Capture :
Identify and resolve demand capture failures within defined Service Level Agreement (SLA)Order Filter :
Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadenceCollaborate with customer or cross functional business partners to resolve blocked orders within SLAOptimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)Order Fulfillment :
Contact customer when required due to Out of Stock or Stock Allocation issuesCollaborate with Order Fulfillment team to resolve issuesContact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)BILLING :
Collaborate with Billing in the resolution of billing issues that require customer contactADDITIONAL RESPONSIBILITIES :
Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needsProvide 360° visibility on status of orders to customers and internal teamsApply appropriate root cause reason codes following global Reason Code MethodologyIdentify, analyze and initiate the escalation process based on escalation criteriaDrive and encourage continuous improvement mindset applying NCE methodologyParticipate in NCE operational review meetingsEDUCATION REQUIREMENTS :
Undergraduate degree strongly preferredAvailability / flexibility to work different shifts based on customer geography / time zone; or 7-day operationsEXPERIENCE :
2 – 4 years' experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)SKILLS :
Excellent written and verbal communication skillsExcellent analytical aptitude with a proven ability to analyze / interpret dataWell-organized, methodical thinker with excellent decision-making skillsStrong and creative problem-solving skillsProficiency in Microsoft office applications (e.g. Word, Excel, Outlook)Proficiency in SAP, BW and Business Objects preferredAbility to work in a fast-paced environment and handle multiple prioritiesAbility to work independently with minimal supervisionOTHER PERSONAL QUALITIES :
Strong Customer Service mindset and passion for delighting customers internally and externallyDemonstrates a strong desire to develop trust and long-term relationshipsProactively seeks continuous process and service improvementsStrong result-orientationAbout us :
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values : R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.
For more relevant job opportunities please visit our website : Denken Solutions Careers
