Customer Solutions Associate
Our client in Solon, OH is looking for hardworking, motivated talent to join their team. Don't wait... apply today!
What's in it for you?
Hybrid - 3 days onsite 2 days remote
Contract for 4 months
Full-time - 40 hours per week
Job Description
PRIMARY RESPONSIBILITIES :
Demand Capture :
- Identify and resolve demand capture failures within defined Service Level Agreement (SLA)
Order Filter :
Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadenceCollaborate with customer or cross functional business partners to resolve blocked orders within SLAOptimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)Order Fulfillment :
Contact customer when required due to Out of Stock or Stock Allocation issuesCollaborate with Order Fulfillment team to resolve issuesContact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)BILLING :
Collaborate with Billing in the resolution of billing issues that require customer contactADDITIONAL RESPONSIBILITIES :
Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needsProvide 360 visibility on status of orders to customers and internal teamsApply appropriate root cause reason codes following global Reason Code MethodologyIdentify, analyze and initiate the escalation process based on escalation criteriaDrive and encourage continuous improvement mindset applying NCE methodologyParticipate in NCE operational review meetingsEDUCATION REQUIREMENTS :
Undergraduate degree strongly preferredAvailability / flexibility to work different shifts based on customer geography / time zone; or 7-day operationsEXPERIENCE :
2 - 4 years experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)SKILLS :
Excellent written and verbal communication skillsExcellent analytical aptitude with a proven ability to analyze / interpret dataWell-organized, methodical thinker with excellent decision-making skillsStrong and creative problem-solving skillsProficiency in Microsoft office applications (e.g. Word, Excel, Outlook)Proficiency in SAP, BW and Business Objects preferredAbility to work in a fast-paced environment and handle multiple prioritiesAbility to work independently with minimal supervisionWhy should you choose Experis?
Weekly pay with direct deposit
Consultant Care support
Free Training to upgrade your skills
Dedicated Career Partner to help you achieve your career goals
Are you Interested?
Share this job with friends and family and earn dollars with every successful hire.
