What are the responsibilities and job description for the Customer Solutions Associate position at Manpower Group Inc.?
Customer Solutions Associate
Our client in Solon, OH is looking for hardworking, motivated talent to join their team. Don’t wait… apply today!
What's in it for you?
Hybrid - 3 days onsite 2 days remote
Contract for 4 months
Full-time - 40 hours per week
Job Description
PRIMARY RESPONSIBILITIES :
Demand Capture :
- Identify and resolve demand capture failures within defined Service Level Agreement (SLA)
Order Filter :
Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence
Collaborate with customer or cross functional business partners to resolve blocked orders within SLA
Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)
Order Fulfillment :
Contact customer when required due to Out of Stock or Stock Allocation issues
Collaborate with Order Fulfillment team to resolve issues
Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)
BILLING :
ADDITIONAL RESPONSIBILITIES :
Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs
Provide 360 visibility on status of orders to customers and internal teams
Apply appropriate root cause reason codes following global Reason Code Methodology
Identify, analyze and initiate the escalation process based on escalation criteria
Drive and encourage continuous improvement mindset applying NCE methodology
Participate in NCE operational review meetings
EDUCATION REQUIREMENTS :
Undergraduate degree strongly preferred
Availability / flexibility to work different shifts based on customer geography / time zone; or 7-day operations
EXPERIENCE :
SKILLS :
Excellent written and verbal communication skills
Excellent analytical aptitude with a proven ability to analyze / interpret data
Well-organized, methodical thinker with excellent decision-making skills
Strong and creative problem-solving skills
Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
Proficiency in SAP, BW and Business Objects preferred
Ability to work in a fast-paced environment and handle multiple priorities
Ability to work independently with minimal supervision
Why should you choose Experis?
Weekly pay with direct deposit
Consultant Care support
Free Training to upgrade your skills
Dedicated Career Partner to help you achieve your career goals
Are you Interested?
Share this job with friends and family and earn dollars with every successful hire.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
