What are the responsibilities and job description for the Production Support Engineer position at DenkenSolutions Inc?

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at (949) 340-2867

Title : Production Support Engineer

Location : Alpharetta, GA, USA, 6655 Town Square, 30005

Duration : 1 year

Job Description :

Hybrid 3 day a Week onsite

Primary skills

Minimum 7-15 years of strong hands-on experience in Application Support / Development for Financial Services business or direct Client / Customer facing platforms.

Willingness to embrace Agile and DevOps / SRE concepts in Day-to-day work dynamically.

Strong hands-on experience with AppDev support, log analysis and Java and webservice.

SQL / Databases (MSSQL) : Understanding of tables, views, indexes, and store procedures, and the ability to understand them by reading their definitions. Familiarity with SQL constructs.

Solid analytical skills, problem / risk identification and quick resolution recovery processes.

Ability to interface and cultivate passionate working relationships with technology teams, business analysts, and vendors

Have 5 years of experience in Supporting client facing suite of applications

Strong in Core Java / J2ee / Webservices - SOAP / REST, Understanding of Java Concurrency

Experience with Spring / DI frameworks, SQL / PL-SQL awareness

Strong experience towards Infrastructure availability support (Web / App Servers, Network devices, MQ's / Databases etc..)

Strong automation skills using performance monitoring tools (Splunk, AppDynamics, Netcool) experience is required.

Should be a fast learner of technologies in a quick paced environment.

Have strong organizational skills and the ability to manage multiple tasks under high pressure situations for outage handling, management, or resolution and post follow-up routines.

Passionate to learn about new technologies, techniques and what it takes to be an integral member of this team with lead-by-example motivation.

Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability

Experience creating technical architecture / process oriented QRC documentation

Excellent communication and writing skills specific to technical discussions across the management layers

Experience with incident "on call" and ability to respond to emergencies on a 24 / 7 basis along with weekend coverages as needed.

Additional skills

7-15 years' experience in supporting or developing transaction based systems.

Experienced, technically hands-on professional that understands both code and infrastructure

Solid track record in an operational / support role, understands incident / problem / change management and how to drive stability across organizations.

Experience in ticketing tools (ServiceNow, Remedy, Jira etc..)

Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident.

Strong and keen focus on metrics and trend analysis

Strong problem solving skills with ability to analyze and understand data

End user support - able to talk to users to discuss their problem and work through to a resolution

Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely

Strong ownership mentality with a focus on customer satisfaction

Detail oriented and organized with strong analytical skills

Experience working in a virtual or global team

Self-starter and ability to multi task with can do attitude

Familiarity with ITIL terms around incident and problem management

Must be Comfortable with shift / on-call rotation including weekend work

About us :

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values : R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website : Denken Solutions Careers

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