What are the responsibilities and job description for the Service Assistant position at Denny's?
This job posting is for employment at an independently owned and operated franchisee of Dennys. Reveille Management LLC, is a franchisee of Denny's with restaurants in Indiana, New York, Ohio, Kentucky, and Illinois.
Accountability
Reporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurants interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized. Maintains adequate supply of pots, pans, dishes, glassware, utensils and ice in service areas throughout shift. Keeps front and back of the house area clean, organized and stocked, at all times, to provide timely guest service
Key Business Areas
A Key Business Area is an area of performance in which the Service Assistant must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:
1. Busses, cleans, and resets tables
2. Checks restrooms and hand washing stations every half hour for cleanliness and supplies
3. Maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris
4. Maintains restaurant interior to be clean, safe and inviting for guests and employees
5. Regularly cleans and inspects dish machine and other machinery as required, maintains proper dish machine chemical levels
6. Properly sorts and washes all dishware and promptly replenishes kitchen and dishware in service areas
7. Immediately cleans up spills and broken glasses and dishes
8. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
9. Assists with stocking deliveries; rotates perishable stock in accordance with standards
10. Performs side work and other deep cleaning duties as assigned
11. Willingly assists others without being asked
- Adheres to Dennys Brand Standards and internal policies and procedures
13. Provides prompt and courteous service and is cordial to all team members and guests
14. Completes all other tasks and duties as assigned
Essential Functions
Must be able to lift and carry supplies and equipment up to 50 lbs. throughout shift; places items on high and low shelves in store rooms, service areas, walk-in coolers and freezers
Must be able to bend, stoop, reach, wipe, lift, and grab
Must have sufficient mobility to move and operate in work area
Must be able to work inside and outside
Must be able to observe wares for cleanliness and chemical labels for safe handling
Must be able to stand and walk during a 4-to-8-hour shift
Must be able to frequently immerse hands in water
Must be able to work with all Dennys menu products
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Must be able to work with potentially hazardous chemicals
Position Qualifications
- Able to work in a team environment
- Meets Dennys uniform and grooming standards and maintains them throughout the shift
Must be able to pass all required tests and training requirements
Must be able to work a flexible schedule, including holidays, nights and weekends
Possesses excellent guest service skills
Able to learn basic tasks and follow instructions
- Places a value on diversity and shows respect for others
Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.