What are the responsibilities and job description for the Mechanical Service Dispatcher position at Denron Plumbing & HVAC, LLC?
Plumbing/HVAC Service Dispatcher
Denron Hall paid out over $1.5 million in performance-based bonuses in 2024! We offer paid vacation/personal days after just 90 days! Join our top talent and become part of the Denron Hall family. We have dozens of employees with decades of service and welcome more. Explore your options with us.
Denron Hall is an Equal Opportunity Employer.
Job Summary:
In this fast-paced position, the successful Dispatcher will provide exceptional customer service, work well in a team driven department, multitask, and efficiently coordinate and schedule service and sales calls.
Duties/Responsibilities:
- Answer incoming service/sales calls from new & existing clients / and field technicians
- Analyze customer’s needs, prioritize and dispatch appropriately
- Coordinate with Sales & Project Management teams for scheduling
- Create and maintain accurate records from service calls & work orders
- Work cohesively with co-dispatcher for efficiency and man-power placement
- Participate in weekly service department meetings
- Other related admin duties as assigned including service data entry
Required Skills/Abilities:
- Ability to communicate professionally and effectively with all internal and external customers
- Must demonstrate a positive attitude and sound judgement
- Multi-tasking is essential
- Microsoft Office / proficient in Excel.
Education and Experience:
- High school diploma required
- 3 years’ experience in scheduling/coordinating
Physical Requirements:
- Prolonged periods of sitting while working on a computer
Supervisory Responsibilities:·
- None
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- Are you able to work cohesively in a team environment?
Experience:
- MECHANICAL Dispatching: 3 years (Required)
Work Location: In person
Salary : $23 - $30