What are the responsibilities and job description for the Customer Service Analyst position at Denrose Search Group?
Our client a growing pharmaceutical company is looking for a Customer Service Analyst
The Customer Service Analyst is key to the daily operations process. The main responsibility of this role is to support the customers, work hand in hand with the 3PL and assist the Sales Team as well. This position also, has the opportunity to work across disciplines with Supply Chain, Pricing and Finance. Other responsibilities include managing customer portals, support customer set up, back-order reports and new launches as it relates to customer services. To be a liaison with our 3PL to ensure order processing efficiently and accurately.
Primary Duties & Responsibilities
- Communicate directly with ICS regarding daily releases, EDI errors, pricing discrepancies.
- Communicate directly and promptly with the customers regarding PO tracking, product inquiries, invoices, or pack list requests.
- Work closely with Sales, Supply, Pricing and Finance
- Facilitate Shortages and Overage claims between customer & 3PL.
- Initiate RGA/Call tag request with ICS for customers appropriately
- Handle license requests, COA, COC, COI requests
- Provide customers with weekly back-order updates.
- Customer Portals (Medigi, RetialLink, etc)
Competencies/Career level
Please list all that apply: Innovation, entrepreneurial attitude, customer orientation, team leadership, adaptability/flexibility, results-oriented, control of budgets/costs, Self-development.
Requirements and personal skills
- Education:
- Languages: N/A
- Experience (years/area): minimum 2 years
