Director of Team Member Experience

Overview

Dental Care Alliance (DCA) is a leading dental support organization (DSO) that proudly provides world-class support to over 400 dental practices across the United States. With a commitment to delivering exceptional dental healthcare, DCA empowers its affiliated practices with cutting-edge technology, business expertise, and a collaborative culture to create exceptional patient experiences.  

As we continue to grow, we are seeking an innovative and passionate Senior Director, Team Member Experience to join our team and help shape the future of our workforce. Both internal and external candidates are encouraged to apply. 

Position Overview: 

The Senior Director of Team Member Experience will be a strategic and dynamic leader responsible for overseeing the development and execution of DCA’s team member engagement strategy across all practices. This position will play a critical role in enhancing team member satisfaction, retention, and performance, while fostering a positive and inclusive organizational culture. The ideal candidate will have a proven track record in team member engagement and talent management within a large, complex organization, with a deep understanding of the dental or healthcare industry. 

Responsibilities

1.Strategic Planning and Execution

Develop and lead a comprehensive team member engagement strategy aligned with DCA’s organizational goals and culture.

Partner with senior leadership to drive initiatives that enhance team member experience, including onboarding, professional development, recognition, and retention programs.

2.Team Member Experience and Retention

Implement initiatives to foster a positive, inclusive, and high-performance culture across all affiliated practices.

Maintain and deliver the annual engagement survey and follow-up pulse surveys, ancillary surveys needed to understand engagement across the business, and regular spot polls.

Develop and execute strategies to improve team member retention, satisfaction, and morale, ensuring team members feel valued, engaged, and supported.

Champion wellness, work-life balance, and team member well-being programs to ensure a holistic approach to team member engagement.

3.Communications & Leadership Development Support

Work closely with Communications and leadership teams to support the development of leadership capabilities across the organization.

Provide coaching and mentoring to senior leaders on effective engagement techniques and strategies to ensure that all levels of management contribute to a positive team member experience.

Drive leadership accountability for creating and maintaining an engaged workforce.

Oversee development and maintenance of intranet.

Think creatively and devise new ways to engage and communicate with teams.

Create and oversee Culture Crew – a cross-functional team of leaders and front-line team members to drive engagement across the organization.

Lead or identify a leader to champion the DEI Council; and include all diversity, equity, and inclusion (DEI) efforts in engagement strategy.

4.Team Member Recognition and Reward

Create and maintain recognition programs that celebrate team member contributions and achievements.

Develop, promote, and drive accountability for reward programs that encourage a culture of excellence, accountability, and collaboration.

Budget and allocate rewards points to managers with guidance on distribution to their team members.

5.Cross-Functional Collaboration

Collaborate with internal stakeholders, including HR, Operations, and Learning & Development teams, to deliver engagement initiatives and measure their impact.

Work with practice leaders and managers to tailor engagement strategies to the unique needs of individual practices while maintaining alignment with DCA’s core values.

6.Data-Driven Decision Making

Develop and administer regular engagement and pulse surveys. Drive action planning and accountability through data analysis and reporting.

Use team member surveys, feedback channels, and other data sources to track engagement trends and identify areas for improvement.

Provide regular reports and presentations to senior leadership on engagement metrics, trends, and recommendations for improvement.

7.Change Management

Lead team member engagement efforts during organizational change initiatives, ensuring that team members remain informed, supported, and engaged throughout the process.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field. 

• 5 years of experience in team member engagement, organizational development, or human resources, or demonstrated aptitude for growing into a leadership role. 

• Proven experience working in a large, multi-site organization, preferably within the healthcare or dental industry. 

• Strong understanding of team member engagement principles, including recognition, development, communication, and retention strategies. 

• Demonstrated ability to lead and inspire teams, manage change, and influence senior leadership on strategic initiatives. 

• Excellent interpersonal, communication, and presentation skills with the ability to engage team members at all levels. 

• Data-driven approach with the ability to analyze and interpret team member engagement data to make informed decisions. 

• Ability to thrive in a fast-paced, growing organization while maintaining a strong focus on culture and team member experience.