Demo

Front Desk Coordinator - Dental Laboratory

Dental Metrics Maven
Boston, MA Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 4/25/2025

Title : Front Desk Coordinator / Office Manager

Position Overview :

Join our professional and supportive team at a high-end dental laboratory in downtown Boston. This front desk position is essential to ensuring smooth daily operations by managing administrative tasks, client communications, and team coordination. Ideal candidates will bring a strong background in dental or administrative work, excellent organizational skills, and a friendly, team-oriented demeanor.

Key Responsibilities :

Communication and Scheduling :

  • Professionally respond to emails and answer phone calls.
  • Schedule custom shade appointments and coordinate with dental offices.
  • Manage calendars, deliveries, and shipping schedules efficiently.

Administrative Duties :

  • Process invoicing and prepare case documents.
  • Ensure timely packing and shipping of cases.
  • Order and manage supplies with accurate record-keeping.
  • Customer and Team Support :

  • Act as the main point of contact for dentists and clients, addressing case details and questions.
  • Maintain effective communication with the team to ensure smooth workflows.
  • General Office Tasks :

  • Perform clerical tasks such as filing, scanning, copying, and correspondence.
  • Maintain organization and workflow within the office.
  • Qualifications : Experience :

  • Minimum 1 year in the dental field (dental lab or dental office preferred).
  • 2 years of managerial or leadership experience.
  • Familiarity with dental terminology (e.g., crowns, bridges, implants).
  • Skills :

  • Excellent verbal and written communication in English (Japanese a plus).
  • Proficient in basic computer programs (email, Excel, etc.).
  • Strong multitasking, problem-solving, and organizational abilities.
  • Personal Attributes :

  • Friendly, team-oriented, and adaptable to a diverse team environment.
  • Career-minded, dependable, and detail-oriented.
  • Work Conditions :

  • Schedule : Monday–Friday, 8 : 00 AM–5 : 00 PM
  • Hours : 40–43 per week; occasional overtime compensated.
  • Location : Accessible by public transit (3-minute walk from Green Line subway stop).
  • Compensation and Benefits :

  • Pay : $25.00–$30.00 / hour, based on experience.
  • Benefits :
  • Health insurance (50% company-paid for individual or family plans).
  • Paid time off : One week in the first year, two weeks thereafter.
  • 401(k) with employer matching.
  • Negotiable parking benefits or transit passes.
  • Additional Information :

    This role is perfect for individuals transitioning from technical dental work to administrative positions or experienced front desk coordinators with a dental background. You’ll be part of a company that values collaboration, loyalty, and long-term employee growth. Many employees have been with the team for over 20 years!

    Application Requirements :

  • Availability for full-time work.
  • Join us in delivering exceptional service to our clients while contributing to the success of our dynamic team.

    To Apply : Submit your resume and possibly additionally cover letter highlighting your relevant experience. We look forward to welcoming you to our Boston-based dental laboratory!

    Salary : $25 - $30

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