What are the responsibilities and job description for the Desktop Support Technician (Help Desk) - Technology Services position at Denton County, TX?
Description
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The Desktop Support Technician is part of the Help Desk team and provides technical assistance, support, and maintenance for the County's computers, related computer equipment, telephones, and audio/video equipment to deliver a high level of availability and reliability. The Desktop Support Technician is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.
Examples of Duties
- Provides end-user support and customer service as the initial point of contact on the IT Help Desk.
- Responds to service requests in a proactive and timely manner.
- Maintains user identity and access rights for various systems, including network, access control, etc.
- Installs, tests, and troubleshoots computer hardware, software, and peripheral equipment for various County computer systems.
- Troubleshoots and installs telephone equipment.
- Troubleshoots audio / visual systems.
- Provides mobile device support.
- Maintains hardware inventory and portions of Active Directory.
- Follows all county security and privacy policies and best practices to protect county information and assets within his/her control.
- Maintains documents and files related to work completed.
- Creates and generates reports as needed.
- Confers with department heads and elected officials to schedule computer installation and maintenance.
- Regular and punctual attendance is required.
- Performs other related duties as required.
Minimum Qualifications
- High School Diploma or GED and a minimum three years of experience in a related field; or an equivalent combination of education and related experience required.
- Bachelor's Degree preferred.
- Position may require various computer or technical-related certifications.
- Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.
- Must not have any Class B misdemeanor or higher convictions or deferred adjudications.
To serve Denton County taxpayers by providing technology-related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.
The Department of Technology Services commits to the following core values:
- To deliver service with integrity and respect.
- To respond to the technology needs of the County in a proactive and timely manner.
- To meet the technology needs of the County with consistency, agility, flexibility, and foresight.
- To manage technology resources in a fiscally conservative manner.
- To develop a technology team that is passionate about serving the needs of the County.
- To support and understand each member of our team both personally and professionally.
- To encourage positive attitudes, teamwork, and open communication.
Supplemental Information
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