What are the responsibilities and job description for the TECHNICAL SERVICES COORDINATOR (DESKTOP SUPPORT) position at Fort Worth Transportation Authority?
Job Description
Job Description
Trinity Metro has an immediate opening for a Technical Services Coordinator (Desktop Support) responsible for coordinating administrative and customer support services for Information Technology. This is a position that will have some administrative, customer service, as well as technical duties. The incumbent is under the direction of the Lead Technical Services Coordinator.
Essential Functions include :
- Manage inventory for PC’s, printers, and other hardware equipment.
- Relocate computer hardware, peripherals, and equipment as needed.
- Install pre-configured systems from a KACE image.
- Diagnose and repair equipment including printers and computers.
- Service equipment according to established preventative maintenance schedule.
- Maintain accurate records of time and material required to perform repairs and service.
- Resolve Help Desk tickets and requests for service.
- Provide necessary hardware and software training to users.
- Assist in setup of audio-visual equipment as directed.
- Lift and move computer equipment.
- Install and maintain wiring.
- Maintain reference library for computer system.
- Maintains confidential information.
- Maintains regular and punctual attendance
Other Responsibilities include :
Education and Experience
Trinity Metro is an Equal Employment / Affirmative Action Employer.
