Account Manager, Season Ticket Member Services

Stadium Management Company and its staff are dedicated to being champions in all that we do - whether on the field, in the community, or at the workplace. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent Empower Field at Mile High. Located at an elevation of 5,280 feet above sea level, Empower Field at Mile High has a long-standing reputation as one of the most challenging and difficult environments for visiting team to play in any stadium in the NFL. The stadium’s state-of-the-art design, natural grass field, and extensive media and broadcast facilities accommodate the needs of world-class events and provide its guests with an enjoyable and memorable experience.

We are excited to hire an Account Manager, Season Ticket Member Services! The primary responsibility of this position is to interact with season ticket holders of the Denver Broncos via phone, email, chat and in person. The position will provide service outreach and education to all season ticket members throughout the year.

Responsibilities Include:

• Providing world-class customer service to all Denver Broncos season ticket members and patrons by:
• Average 50-70 account touchpoints per day to build positive client relationships through phone calls, emails, messaging, handwritten notes, face to face engagement, in-seat visits, and client office visits
• Perform gameday and non-gameday event responsibilities while executing outlined strategy and techniques assigned by leadership.
• Maintaining accurate and thorough records of all activity in identified ticketing systems and customer relationship management systems.
• Consistently exceed non-revenue metric expectations.
• Meet and exceed service levels, standards, and company values.
• Actively participate in season ticket member and organizational events
• Collaborate with internal and cross departmental teammates to execute organizational initiatives
• Assist in fulfilling member benefits, amenities, and service initiatives
• Anticipate, respond, and resolve all customer complaints and requests in a professional manner, ensuring that each interaction results in a positive touchpoint for each client
• Contributes to the team effort by:
• Effectively performing all other duties as assigned
  
  

Minimum Requirements:

• Bachelor’s degree
• 6 months Customer Service experience
• Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule Preferred Expectations:
• Working knowledge in the use of computerized ticketing software (Archtics, TM Host)
• Proficient with Microsoft Office
• Customer Service experience speaking to customers i.e., over the phone/online
• Extensive understanding of the latest in ticket technology, including online account management and mobile applications.
• Working knowledge of Microsoft Dynamics CRM preferred
• Self-motivated and solutions oriented
• Excellent problem-solving skills and ability to multi-task
• Detail oriented with strong prioritization and organization skills
• Exceptional verbal and written communication skills
  
  

In accordance with the Colorado Equal Pay for Equal Work Act, the salary for this role is $40,000 - $45,000. This a non-exempt position that will be eligible for overtime. This position will be required to work flexible hours including weekends, evenings and holidays outside of a normal working hours as needed.

This position will be located at Empower Field at Mile High in Denver, CO.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

Stadium Management Company is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

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Salary : $40,000 - $45,000