Ticket Office Account Manager, Club Member Service

JOB SUMMARY: The Account Manager, Club Member Service is a full-menu position with primary responsibilities including ongoing high-level service, and long-term retention of United Club season ticket members. Additional responsibilities include but are not limited to proactive season ticket member account growth and overall business development for the Denver Broncos Football Club.  DUTIES AND RESPONSIBILITIES  Proactively manage assigned United Club book of business by: Consistently meeting and exceeding individual and team retention, extension, and new sales revenue goals.Building positive client relationships through proactive outreach utilizing phone calls, emails, messaging, social media, handwritten notes, face to face engagement, in-seat visits, and client office visitsLeveraging client relationships and a first-class premium experience for members into multi-year agreements.Identifying new sales opportunities through referrals, add-ons, and upgrades from current book of business.Performing gameday and non-gameday event responsibilities while executing outlined strategy and techniques assigned by leadership.Maintaining accurate and thorough records of all activity in identified ticketing systems and customer relationship management systems.  Consistently exceed non-revenue metric expectations.Meeting and exceeding service levels, standards, and company values.Anticipating, responding, and resolving all customer complaints and requests in a professional manner, ensuring that each interaction results in a positive touchpoint for each clientDelivering benefits, amenities, and service that exceed United Club member expectations. Contributes to the team effort by: Performing all other duties as assignedSome travel may be required as directed by management.   MINIMUM REQUIREMENTS Submit ResumeBachelor’s Degree in business administration or related fieldMinimum 3 years sports and entertainment industry sales or service experience. Experience with ticketing software, customer relationship management (CRM) systems, and Microsoft Office programs.Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule  PREFERRED SKILLS AND ABILITY Excellent phone presence and professional appearance to conduct in-person meetings.Excellent oral, written and presentation skills.Goal driven, high energy, and motivated to succeed.Experience with sales and service enablement toolsWorking knowledge in ArchticsWorking knowledge of Microsoft Dynamics CRMExcellent problem-solving skills and ability to multi-taskDetail oriented with strong prioritization and organization skillsIn accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $48,000 and $50,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.Stadium Management Company offers a robust suite of benefits for our Staff including: Paid Time Off, 401(K) matching program, Paid Holidays, affordable Health, Dental & Vision coverage, Basic Life and AD&D Insurance, Voluntary Life and AD&D, Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

Salary : $48,000 - $50,000