What are the responsibilities and job description for the Front Desk Manager position at Denver Health & Fitness?
Benefits:
- 401(k) matching
- Competitive salary
- Paid time off
- 401(k)
- Training & development
Front Desk Sales Manager
Location: Denver, NC (DHF-North)
Reports to: General Manager
Reports to: General Manager
Denver Health & Fitness (DHF) is a premier fitness club with two locations in Denver, NC. We are seeking a high-energy, results-driven leader to join our team as Front Desk Sales Manager. This individual will be responsible for the daily operations, sales performance, team leadership, and overall member experience at both DHF locations. If you thrive in a fast-paced environment, excel at leadership, and are passionate about fitness, we encourage you to apply!
Key Responsibilities
Operational Performance & Sales
- Oversee daily club operations to ensure an exceptional member experience.
- Drive profitability by increasing revenues and managing expenses.
- Lead and develop the Front Desk & Sales Team to meet or exceed Key Performance Indicators (KPIs).
- Ensure club membership sales are tracking to meet daily, monthly, and yearly forecasts.
- Collaborate across departments to enhance the overall member experience and revenue growth.
- Strategically prepare the club for success every day by identifying opportunities for improvement.
- Continuously evaluate staffing needs, ensuring the right people are in place while maintaining cost efficiency.
Leadership & Team Management
- Provide direct oversight for the Front Desk, Sales, Kids Zone, and Maintenance teams.
- Lead by example, embodying DHF’s Mission, Core Values, and culture.
- Ensure cohesion across all departments, working collaboratively with leadership.
- Manage the hiring, training, coaching, performance management, and scheduling of front desk and Kids Zone staff.
- Enforce DHF Policies & Procedures consistently and fairly.
- Foster a positive, high-performance workplace focused on continuous improvement.
- Commit to ongoing professional development (leadership training, roundtables, industry education).
- Participate in annual forecasting and business strategy with senior leadership.
Club Operations & Member Experience
- Maintain professional and timely communication with staff and managers.
- Educate and enforce club policies to ensure consistency and compliance.
- Respond promptly to member concerns and issues, addressing challenges with professionalism.
- Ensure quality service by proactively engaging with members to enhance their experience.
- Maintain strong working knowledge of club systems, understanding operational dependencies.
Qualifications & Skills
- Proven leadership experience in a fitness club or related industry.
- Strong sales background with a track record of achieving targets.
- Excellent verbal and written communication skills.
- Ability to multitask and thrive in a fast-paced, customer-focused environment.
- Unwavering commitment to professionalism and accountability.
- A "whatever it takes" attitude—the hardest-working person in the building.
Education & Certifications
- Experience in sales, customer service, and leadership.
- College degree preferred but not required.
- CPR/AED certification (or willingness to obtain).
Position Details
- Full-time role requiring flexible availability, including nights and weekends.
- 40 hours per week expected—this role demands dedication and commitment.
Compensation & Benefits
- Salary based on experience (DOE). with commission and bonus opportunities.
- Paid time off for work-life balance.
- 401(k) with employer matching to invest in your future.
- Complimentary gym membership to support your fitness goals.
- Employee discounts on retail and services.
- Additional growth and advancement opportunities.
- A friendly, team-focused work environment where your contributions matter.
Supervisory Responsibilities
This role includes hiring, training, scheduling, and performance management of front desk, Kids Zone, and sales staff. If you’re ready to lead a high-performing team and drive the success of DHF. Apply today! We look forward to getting to know you.
