What are the responsibilities and job description for the Dispatcher position at Denver Water?
Position Summary
Under general supervision, determine work priorities and dispatch crews and/or individuals accordingly. Establish and maintain continuous record of crew, equipment location, and section filing system. Ability to assist with incoming and outgoing phone calls, written correspondence and email, basic records and billing activities according to established procedures.
Supervisory Responsibilities
This position does not have formal supervisory responsibilities over other employees.
Essential Duties And Responsibilities
Under general supervision, determine work priorities and dispatch crews and/or individuals accordingly. Establish and maintain continuous record of crew, equipment location, and section filing system. Ability to assist with incoming and outgoing phone calls, written correspondence and email, basic records and billing activities according to established procedures.
Supervisory Responsibilities
This position does not have formal supervisory responsibilities over other employees.
Essential Duties And Responsibilities
- Monitor the allocation of equipment and materials, and may coordinate personnel to achieve the most efficient work coverage.
- Assess situations quickly and dispatch the proper crew, supervisor or employee, work requests, information or assistance to effectively expedite work processes.
- Prepare, maintain, and process a variety of records and requests including daily location records on all section crews, employees, equipment, and requisitions.
- Ensure and follow proper communication procedures in accordance with departmental and FCC rules and regulations.
- Assist internal and external customers with inquiries, problems or complaints regarding operational activity via incoming and outgoing calls.
- Follows-up, review, and update unresolved customer records or reports. Investigate simple and intermediate issues and follows through to a satisfactory conclusion.
- Authorize and/or makes adjustments of customer bills in accordance with the department’s grants of authority as needed.
- Review field orders to ensure correct format. Assist and communicate effectively with supervisors to ensure field personnel are able to maintain productivity level tracked metrics safely and efficiently.
- Serve as primary point of contact for Emergency Response and facilitates necessary action.
- Perform related work as required.
