Clinical / Quality Administrative Assistant

Title: Clinical / Quality Administrative Assistant

State Role Title: 19013

Hiring Range: Salary to commensurate with experience

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location: Hiram Davis Medical Center

Agency Website: www.hwdmc.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

• Expectations are clear, well communicated, and relate to the goals and objectives of the department or unit.
• Staff receive frequent, constructive feedback, including interim evaluations as appropriate.
• Staff have the necessary knowledge, skills, and abilities to accomplish goals.
• Demonstrates respect, openness & responsiveness to the needs of others.
• Through consistently helpful behavior & positive attitude, fosters a productive work environment that is free from controversy & hostile interpersonal relationships.
• Serves as receptionist for Department of Quality, greeting visitors, providing information, receiving, and making telephone calls pertaining to a wide variety of issues. Screens telephone calls and visitors.
• Informs Quality Director and Department Heads within the Quality Departments of any urgent calls or information received which requires immediate attention.
• Answers inquiries concerning office procedures.
• Relieves the Quality Director of various details associated with scheduling of appointments, providing materials for meetings, preparing inter-office and intra-office memorandums which requires a working knowledge of programs, policies, and procedures.
• Serves as receptionist for Clinical Services Department, greeting visitors, providing information, receiving, and making telephone calls pertaining to a wide variety of issues. Screens telephone calls and visitors.
• Informs Clinical Director and Department Heads of Clinical Services Departments of any urgent calls or information received which requires immediate attention.
• Relieves the Clinical Director of various details associated with scheduling of appointments, providing materials for meetings, preparing inter-office and intra-office memorandums which requires a working knowledge of programs, policies, and procedures.
• Maintains files for Clinical Services, including inter-office correspondence, interagency correspondence, and correspondence from outside the agency.
• Orders office supplies, maintaining working inventory.
• Maintains various Microsoft Teams for Clinical Services
  
  

Minimum Qualifications

Considerable knowledge of office procedures, medical terminology, timekeeping, scheduling, and computer technology. Skills in Microsoft Office and excel. Ability to organize work, set priorities and work independently. Ability to communicate effectively with all levels of staff and visitors to the department. Demonstrated ability in maintaining smooth workflow of office activities, ability to relate to programs, policies, and procedures. Demonstrated written and oral communication skills along with the ability to problem resolution.

Additional Considerations

Post high school business courses including computer training and office management courses.

Expert typing skills including data entry and working knowledge of computer technology. Previous work experience in managing the operations within an office and working with others in medical/hospital setting.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Hiram Davis Medical Center

Phone: 8045247437

Email: HiramHR@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.