What are the responsibilities and job description for the ASSOCIATE GOVERNMENTAL PROGRAM ANALYST position at Department of Child Support Services?
Additional Duties and Responsibilities are as follows:
- Create promotional graphic content for the Child Support Program
- Record and edit audio using studio equipment
- Record subject matter experts and convert audio for use on our telephone system
- Maintain and care for department camera and audio equipment
- Set up and tear down for audio/photo/video shoots (camera, lighting and audio equipment)
- Attend staff meetings to report on projects, and collaborate during brainstorming sessions
- Keep staff up to date on projects using email or verbal communication
You will find additional information about the job in the Duty Statement.
Working Conditions
DCSS is a diverse, family-friendly organization. The headquarters office is located in Rancho Cordova convenient to Highway 50, with free parking, close to restaurants and shopping. The facility consists of standard office workspace, within a 2-story building, and may require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings. The position requires occasional travel to off-site meeting locations, conferences, or training. The work environment is fast paced and requires the incumbent to be flexible, use good time management practices, and effectively identify priorities to complete assignments timely.
This position is eligible for a hybrid work schedule and requires employees to work two days, each week, onsite at our headquarters office in Rancho Cordova, CA; however, changes to the hybrid/telework program are at the department's and/or Governor’s discretion. DCSS does utilize a shared workspace or “hoteling” when working in the office. Additionally, effective July 1st, 2025, the hybrid schedule will change to 4 days a week onsite at our headquarters office in Rancho Cordova, California.
All employees may be required to report in person to the Rancho Cordova headquarters and/or offsite events or locations, as determined by management.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
- STAFF SERVICES ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Shall Consider:
STAFF SERVICES ANALYST
Department Information
START ON A NEW JOURNEY TODAY!
DCSS believes in the dignity and intrinsic value of every human being. We welcome, affirm, and support employees of all races, ethnicities, abilities and disabilities, experiences, socio-economic backgrounds, sexual orientations, gender identities and expressions, and any other category people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. DCSS believes equity is an essential component of administering a successful child support program and delivers quality services that embrace a vision of all parents engaged in supporting their children.
DCSS encourages people with disabilities to apply for jobs with us. The Limited Examination and Appointment Program (LEAP) can help people with disabilities get jobs with the State of California. Using LEAP is optional. Learn more about LEAP and find available examinations on CalHR’s LEAP page .
For more information about DCSS, visit: https://childsupport.ca.gov/
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
- Fingerprint/Criminal Record Clearance is required before hire.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/18/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Other - Cover Letter
- Statement of Qualifications -
In addition to the required documentation listed above, a Statement of Qualification (SOQ) must be submitted with your application. Please see the Statement of Qualifications and Instructions section below for more detailed instructions.
Desirable Qualifications
- Creative, detail-oriented individual with strong analytical and problem-solving skills.
- Knowledge and experience in Adobe Creative Suite, Microsoft Office, WordPress, Canva and Hootsuite.
- Excellent written and verbal communication skills, with the ability to present information and express ideas in a clear, confident, and convincing manner.
- Experience in analyzing and interpreting governmental documents and deciphering the relevant information as it pertains to local and statewide communication strategies.
- Ability to work independently or as part of a team, learn rapidly, and follow direction.
- Posses excellent time management skills and effectively manage competing deadlines and priorities.
- Demonstrated ability to establish and maintain cooperative and collaborative relationships both within the organization and with outside stakeholders.
- Excellent customer service skills.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
C&H Analyst
(916) 464-5200
personnelhelp@dcss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 464-5018
DCSSOCR@DCSS.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions:
An electronic application package submitted through your Cal Career account are highly recommended. Applications submitted electronically must be received by 11:59 p.m. on the final filing date. A completed application package must be received in the Human Resources Branch or postmarked by the final filing date and include the following:
- On the Examination/Employment Application (STD. 678) enter the Job Control Number and Position Title in the “Examination(s) or Job Title(s) For Which You Are Applying” Section.
- Cover Letters, Resumes, Statement of Qualifications, etc. DO NOT replace the required Examination/Employment Application STD. 678.
- For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants MUST include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.
- Do not include your Social Security Number, method of eligibility, or LEAP information in your application package.
Failure to provide the information listed above may disqualify you from consideration for this recruitment.
All required documents listed in the “Required Application Documents” section must be submitted.
If you are unable to apply electronically through your Cal Career account, please mail the required application package to the mailing address provided above in the “Application Instructions” section. Applications submitted by mail must be postmarked before or on the final filing date. Mailed applications must include a signature.
If you are using education to meet the Minimum Qualifications for this position, please submit a copy of your unofficial college transcript(s) or diploma. An official, sealed college transcript(s) will be required upon appointment to the position.
For all questions regarding your Cal Careers account, you may contact the Cal Career Unit at 1-(866) 844-8671.
All other questions you can send an email to personnelhelp@dcss.ca.gov or call 1-916-464-5200.
Statement of Qualifications Instructions
In addition to the required documentation listed above, a Statement of Qualification (SOQ) must be submitted with your application. Please see the Statement of Qualifications and Instructions section below for more detailed instructions.
The Statement of Qualification (SOQ) is a narrative description of how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.
PLEASE NOTE: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.
DISCLAIMER:
Applicants who fail to submit a SOQ as required will be screened out from the selection process.
INSTRUCTIONS:
- Must be typed
- 1” Margins
- Font must be Arial 12-point (not higher or lower)
- Not to exceed two pages
- Single-sided, Single-spaced
- Indicate the corresponding criteria number for each response
CRITERIA/CRITERION:
- Describe your process of creating graphic content, from assignment to final design. Provide details on how you determine the type of designed content, the audience you are targeting, outlining the copy, as well as details on the software you use. Please include an example of a specific piece of graphic content you created and how it was received.
- Describe your experience as it relates to writing and copy-editing various communication materials such as press releases, scripts, reports, articles, fact sheets, and other publications, including experience with digital platforms. Provide details of your role and responsibilities. Include all experience that demonstrates your ability to succeed in this position.
- Describe your experience establishing and maintaining effective working relationships with co-workers, management, and staff.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
