Call Center Support

IMPORTANT NOTE: ONLY CANDIDATES WITH A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR PROVIDE PROOF OF FILING FOR THE NYC BRIDGE EXAM WILL BE CONSIDERED. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of DOF business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Collections Division is responsible for managing the full life cycle of the DOF’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The debt collection process involves specialized professional collectors, experienced in the art of negotiation, who provide debtors with options and encourage full payment. The division utilizes several collection tools to enforce compliance, including notices, telephone dunning, outside collection agencies, and special projects aimed at locating and taking enforcement actions against assets.

The selected candidate's duties and responsibilities for this position include, but are not limited to:

• Providing great customer service on cases of minor difficulties, while simultaneously conducting debt collection efforts to resolve outstanding judgment debt.
• Respond to general webmail/web notices, resolving inquiries pertaining to securing full payment, new payment agreement, issuing necessary documents to complete the payment agreement, ECB settlements, executions, etc.
• Manages assigned caseload of cases with minor difficulties to determine which cases requires follow-up, ensure work is completed within a specified length of time.
• Respond to inbound debt collection calls, covering lunch hours and call center shortages as needed during high volume periods.
• Review and process Military Personnel applications, placing case on hold for specified time.
• Utilize different investigative tools and techniques to locate debtors' contact information and possible restrainable assets.
• Independently and jointly work with other Divisions in the seizure of found assets, including but not limited to bank accounts, Marshal offsets, and other processes.
• Assist with Special Projects as well as any other assignment based on details provided.

Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

In compliance with Federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CLERICAL ASSOCIATE - 10251