What are the responsibilities and job description for the Customer Service Rep position at DEPARTMENT OF FINANCE?
- DEPARTMENT OF FINANCE
Posted On: 04/24/2025
- Full-Time
Location
QUEENS
- Exam May Be Required
Department
Land Records - Queens
Salary Range:
$40,957.00 – $47,100.00
Job Description
IMPORTANT NOTE: ONLY CANDIDATES WITH A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR PROVIDE PROOF OF FILING FOR THE NYC BRIDGE EXAM #3971 OR #4977 WILL BE CONSIDERED. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Customer Operations Division has an oversight of the DOF’s business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases. The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,00 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor’s Office of Management and Budget, and the Lien Trust Program. Job
Land Records Queens City Register Research Library is seeking a dedicated, detail-oriented Customer Service Representative. The duties and responsibilities will include:
Additional Information
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
CLERICAL ASSOCIATE - 10251
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Customer Operations Division has an oversight of the DOF’s business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases. The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,00 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor’s Office of Management and Budget, and the Lien Trust Program. Job
Land Records Queens City Register Research Library is seeking a dedicated, detail-oriented Customer Service Representative. The duties and responsibilities will include:
- Assisting customers in the public area with the preparation of required cover pages for document submission.
- Intake, scan and return documents presented to the City Register offices for recording by mail or in-person.
- Process certified document requests.
- Pulling Microfilm/Microfiche and Land Record books.
- Refiling and keeping Land Record books in order.
- cashiering and opening mail.
- Researching Ownership.
- Work on special projects within the division as needed.
Additional Information
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
CLERICAL ASSOCIATE - 10251
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
-Excellent written and verbal communication skills. -Detail oriented and ability to multi-task. -Working knowledge of computer programs. -Strong interpersonal and teamwork skills.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Shortlist
Job ID
711450
Title code
10251
Civil service title
CLERICAL ASSOCIATE
Title classification
Competitive-1
Business title
Customer Service Rep
Posted until
05/08/2025
- Experience Level:Experienced (Non-Manager)
Job level
03
Number of positions
1
Work location
144-06 94Th Avenue, Jamaica Ny
- Category:Constituent Services & Community Programs
Customer Service Rep
Salary : $5
