What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST I position at Department of Financial Protection and Innovation?
Job Description and Duties
You will find additional information about the job in the Duty Statement.
Working Conditions
The Sacramento office is located at brand new state-of-the-art May Lee State Office Complex in Sacramento's River District.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Department Website: https://dfpi.ca.gov/
Special Requirements
If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.
- You are encouraged to apply electronically through your CalCareers account.
- If applying with a hard copy application, please reference “JC-469468/RPA# ITSD 25-084” in the Job Title section of your State application in order to be considered for this vacancy.
- Hard copy applications not received or postmarked by 5:00 pm on the final filing date will not be accepted.
- Emailed and faxed applications will not be accepted.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/20/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see the instructions in the Statement of Qualifications section.
Desirable Qualifications
- Proficiency in developing ServiceNow applications and customizations(mandatory).
- Hands-onexperience with modules like IT Service Management (ITSM) and Customer Service Management(CSM) .
- Proficiency in JavaScript (mandatory).
- Familiarity with other languages like HTML, CSS, AngularJS, and Bootstrap for UI customization.
- Expertise in Client Scripts, Business Rules, Assignment Rules and Workflow Scripting.
- Ability to analyze complex problems and design effective solutions.
- Ability to effectively communicate technical concepts to non-technical stakeholders.
- Familiarity with tools like Jira, Azure DevOps, or other ticketing and tracking systems.
- ServiceNow certifications would be a plus.
- Experience developing/maintaining applications in ASP.net,C#.net and SQL
- Server reporting Services (SSRS).Demonstrated ability to work cohesively within a team environment.
- Capacity to perform under pressure in a fast pace environment with changing priorities.
- Adaptability to manage changing priorities and effectively juggle multiple tasks simultaneously.
Benefits
- Alternate Work Schedules
- Telework
- Reimbursement Accounts
Benefit information can be found on the CalHR website and the CalPERS website.
Statement of Qualifications
The SOQ must be no more than 2 pages total limiting each answer to one page in length, single-spaced, using Arial 12-point font and must have the applicant's first and last name and Statement of Qualifications in the upper left corner.
Applications received without an appropriate Supplemental Questionnaire based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Supplemental Questionnaire.
Please answer the following questions:
1. What is your experience working in Service Now to develop an application involving workflow and Portal User Interface? Explain with an example Project.
Examination Information
Examination: Candidates applying with List Eligibility must successfully pass the examination for this classification.
Please read the Minimum Qualifications section of the Classification Specifications AND the Exam Bulletin carefully to ensure you are currently eligible to take this examination before taking it. Candidates taking the exam prior to being eligible may be disqualified.
Link to Exam Bulletin and Exam: CalCareers
Candidate Resources/Tools:
- State Application Checklist
- Interview Checklist
- Statement of Qualifications (SOQ) Tips
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
