What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST I position at Department of Technology?
Under direction of the Information Technology Supervisor II (IT Sup II), the Information Technology Specialist I (IT Spec I) will be responsible for providing support to internal and external customers. Duties include performing advanced system troubleshooting and network analysis, coordinating incident resolution efforts with internal service teams and external vendor staff, and using multiple system utilities to obtain and analyze environment data. The IT Spec I requires extensive experience with a variety of systems, including mainframe systems, servers, networks and associated system applications, utilities and monitoring software. Strong communication skills and excellent customer service skills are required.
You will find additional information about the job in the Duty Statement.
Working Conditions
- Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).
- May be required to work occasional off schedule hours.
- May be required to occasionally work overtime.
- May be required to carry pager or cell phone.
- Requires consistent and regular attendance
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.
As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Special Requirements
Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only.
Please do NOT include your Social Security Number on any of the submitted documents.
Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).
Statement of Qualifications
STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED
All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, ten-point Arial font.
Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.
2. Give an example of a time when you had a time-sensitive assignment. What steps did you take to ensure the assignment was completed efficiently and within the expected time frame?
3. A user calls that they are unable to access a shared drive. They receive an error message saying, “Network path not found.” The user was able to access it earlier in the day, and other users can still access it. What steps would you take to troubleshoot and resolve this issue?
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/7/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Required. Please see "Special Requirements" section for further information.
Desirable Qualifications
- ITIL Certification and/or Network Certification
- Experience with monitoring tools
- Working knowledge of z/OS, JES2 and/or JES3 commands along with miscellaneous system tools or applications, such as TSO, ISPF, ESP, IOF, FTP, CUST, REXX, etc
- Experience and extensive knowledge with TCP/IP, command line utilities, and troubleshooting activities
- Knowledge of, and experience with Server and/or Network administration, including authentication and security
- Knowledge of JCL and procedures
- Knowledge of z/OS workload types and workflow, including major categories of interactive/batch jobs
- Knowledge and experience with System Automation for z/OS
- Ability to develop and maintain the knowledge and skills necessary to perform technical support and Service Desk-related tasks, using troubleshooting methods, technical resources, reference material, and diagnostic tools to identify incidents
- Experience with system, network, or application troubleshooting
- Experience working with ITSM software (e.g. ServiceNow, SharePoint, Microsoft Teams, Footprints, Cherwell) in the documentation and management of workload
- Knowledge of, and experience in Server Patching
- Thorough understanding of IT processes (ITIL, SDLC, PMBOK, BABOK)
- Ability to communicate effectively (verbally and in writing, as appropriate) in dealing with the public and/or other employees
- Ability to communicate professionally and work effectively with all levels of management, staff, customer departments, and vendors
- Ability to work independently and as a team lead within a collaborative team environment
- Ability to develop and maintain knowledge and skills related to specific tasks, methodologies, materials, tools, and equipment
- Ability to complete assignments in a timely, effective, and efficient manner.
- Ability to adhere to all policies and procedures regarding attendance, leave, and conduct
- Ability to explain complex technologies, processes, and products to customers
- Ability to generate complex technical documentation
- Strong communication, organizational abilities, and well-developed interpersonal skills
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Hiring Unit Contact:
Jessica Covarrubias
(916) 245-2843
Jessica.Covarrubias@state.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Lisa Cooper
(916) 926-7657
Lisa.Cooper@state.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
The Fine Print
If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process.
Training and Development Assignment may be considered. Additional positions may be filled from this recruitment.
Additional Application Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Employment Application STD. 678
Note:Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.
Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
