What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST I position at Department of Technology?
Under the direction of the Information Technology Manager I (ITM I), the Information Technology Specialist I (ITS I) performs a wide variety of tasks requiring regular innovative problem-solving within broadly stated and non-specific guidelines in Software Engineering and System Engineering and Client Services. In addition, the ITS I is responsible for creating and maintaining documentation and processes. The ITS I is responsible for customer service and technical support in the areas of workstation hardware, mobile phone support, software configuration and security, operating system image management, software configuration implementation and release management, remote administration and hardware refresh projects. The services, including sensitive and confidential material are provided to all levels of staff. Systems Access Services provides connectivity, mobility, and applications for workstations as well as shared storage and printing services for the enterprise. Systems Access Services also provides research, design, test and implementation of software systems issue resolutions and root cause analysis. The ITS I is responsible for assisting with the success of the System Access Services team by providing excellent customer service.
This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given.
Visa Sponsorship
You will find additional information about the job in the Duty Statement.
Working Conditions
- Required occasional off-shift work and weekends, including holidays.
- Occasional travel is required to perform assigned duties, attend training, or provide customer support.
- Must be able to move up to 40 pounds for short distances.
- Must crawl on the floor and under furniture to connect various computer cables.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Special Requirements
All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. The SOQ header should include the Job Control #, your name, “Statement of Qualifications”. Please include specific examples of your education, training, and/or experience. Limit your SOQ to one (1) page, single-spaced, eleven-point Arial font.
- Since 2020, much of the State workforce adjusted to working from home, and more recently to working a hybrid schedule. Write a narrative on why it is better for IT support to be present in the office 4 or 5 days a week.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/22/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications -
Please see “Special Requirements” section for further information
- Other -
If you are using EDUCATION to meet the minimum qualifications for this classification, you MUST provide your unofficial transcripts as proof of meeting the education requirements as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left -hand side of this job posting). Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide a foreign transcript evaluation. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found at https://www.naces.org. Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File
Desirable Qualifications
- Knowledge of customer service and support principles in an IT environment.
- Knowledge of information systems study, design, programming, and coding.
- Knowledge of computer architecture (CPU, memory allocation, peripheral devices, 1/0, etc., in order to perform technical support functions) including knowledge of device diagnostics and tuning tools.
- Knowledge of PowerShell.
- Knowledge of Windows OS (Windows 10, Windows 11 and MacOS).
- Knowledge of Microsoft 0365 and Microsoft Office.
- Knowledge of Windows Server OS (Server 2012, Server 2016, Server 2019).
- Knowledge of procedures to ensure production or delivery of products and services, including tools and mechanisms for distributing new software.
- Knowledge of methods and practices for troubleshooting, recovering, adjusting, modifying and improving IT systems.
- Knowledge of methods and practices for creating and maintaining documentation and processes.
- Knowledge of iOS and Android mobile platforms.
- Knowledge of MDM solutions such as Intune.
- Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
- Ability to design, test, modify, install, evaluate, upgrade, configure, troubleshoot, and maintain customer hardware and software on servers, desktops, and laptops.
- Ability to participate in the research, evaluation, and testing of hardware and software products and systems solutions.
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Hiring Unit Contact:
Michelle Duran
(916) 857-8950
Michelle.Duran@state.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Lisa Cooper
(916) 926-7657
Lisa.Cooper@state.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed. Applicants who fail to submit the most current version of the STD. 678 may be disqualified.
Note: Applications MUST include the “From dates“ and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all job listed in the “Employment History” fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.
Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.
The Fine Print
If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
