Information Technology Department Specialist

Information Technology Department Specialist

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Information Technology Department Specialist

Salary

78,686.40 - $95,659.20 Annually

Location

Placerville, CA

Job Type

Full Time, Part Time, Limited Term & Extra Help

Job Number

2501-3175

Department

List Used By Multiple Departments

Opening Date

01 / 28 / 2025

Closing Date

2 / 11 / 2025 11 : 59 PM Pacific

Description

Benefits

Questions

Description

THE COUNTY OF EL DORADO

The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected, and valued. The dedicated efforts taken by the Board of Supervisors continue to promote El Dorado County as a competitive employer committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado also supports providing telework opportunities for employees that are consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

HEALTH AND HUMAN SERVICES AGENCY

The El Dorado County Health And Human Services Agency () is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include Behavioral Health, Public Health, Community and Social Services. The over 600 employees are dedicated to enhancing and enriching the lives of those in their communities.

THE OPPORTUNITY

This a fully qualified journey-level classification which provides technical support to department information technology systems and services. Positions at this level perform the full range of duties as assigned, work independently, and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

The selected candidate will have the opportunity to :

Perform a variety of technical support duties within an assigned department; install and configure personal computer hardware, and system applications software; serve as first responder to user problems and issues; diagnose and resolve issues; refer more complex technical issues to central information technology staff or third-party vendors and works with them to resolve these problems.

Set up personal computer hardware, and install system software and application software, such as word processing, database, spreadsheet, and graphic programs; add and remove terminals, user profiles, and security provisions.

Create personal computer database applications for department users; identify needs, develop program, and instruct department staff on use; monitor databases to ensure proper updating and for any other operational issues.

Design or modify computer programs for various department projects; gather information from department staff on specific tasks which require automation; develop scripts; programs code; develop databases; test with end user for functionality, and monitors performance; prepares technical documentation.

Provide operational instruction and training to users of the department's personal computer systems and the use of department specific applications.

Review and recommend hardware and software options for department use; identify appropriate generic or specialized software to meet the needs of the department.

For a full description of duties and responsibilities, please review the job description here () .

Human Resources will assess your application to determine if you are minimally qualified using the following recommendations.

Equivalent to an Associate degree with major coursework in information technology, computer science, or a related field, AND two (2) years of experience providing technical support to desktop computer hardware and software systems.

Licenses and Certifications :

Possession of, or ability to obtain and maintain, a valid California Driver's License by time of appointment and a satisfactory driving record.

Click here to view the minimum qualifications for Information Technology Department Specialist, as well as the physical, environmental, and working conditions.

SUBMIT YOUR APPLICATION

Apply online by clicking the 'Apply" link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept".

If you have any questions regarding this recruitment, contact Nicholas Jetton in Human Resources at nicholas.jetton@edcgov.us.

RECRUITMENT PROCESS

The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.

A pass / fail training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and / or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula.

Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.

For more information on the recruitment process, click here. ()

Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

ADDITIONAL INFORMATION

The County of El Dorado is recruiting applicants for Information Technology Department Specialist. This recruitment will establish a list for the purpose of filling current and future full time, part time, limited term and extra help vacancies for at least three (3) months. If you are interested in the position of Information Technology Department Specialist within any County Department, please submit your application.

We currently have the following vacancies :

• One (1) full time vacancy in the Health and Human Services Agency, Social Services Division, located in Placerville, CA.

Click here () for Frequently Asked Questions.

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every ten (10) years.

Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer.

Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history.

Escape the traffic and smog because El Dorado County is just :

40 miles to Downtown Sacramento

50 miles to Sacramento International Airport

129 miles to San Francisco

Here area few of the many activities and events available throughout El Dorado County :

Hiking, Camping, Fishing, Boating, and Watersports

Skiing and Snowboarding

Live Music and Music Festivals

Local Craft Breweries and Wineries

El Dorado County Fair

Placerville Speedway Races

Farm to Fork Restaurants

Small Business Shop

Employees that are buying a home in El Dorado County may qualify for down payment assistance. Click here () for more information.

CHECK OUT OUR VIDEO TO LEARN MORE!

The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs!

For your Health and Well-Being :

Medical

Dental

Vision

Flexible Spending Accounts - FSA & HSA

Employee Assistance Program (EAP)

Basic Life Insurance

Long Term Disability (LTD)

County sponsored Wellness program

Discounts on gym memberships

For your Financial Future :

CalPERS Retirement

Deferred Compensation (457) Plans

Optional Life Insurance

For your Work / Life Balance :

Paid Holidays

Floating Holidays

Vacation and sick leave accruals

Personal and bereavement leave

Below is a comprehensive benefit summary based on full-time, regular employment for the bargaining unit to which this classification is assigned.

Revised 1 / 2025, valid until modified by successor MOU or negotiated agreement.

To learn more about the benefits offered by the County of El Dorado please visit our website located here () .

Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law.

Supplemental questions play an important role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.

Detail your experience in diagnosing problems and repairing personal computers, printers, routers, modems, network switches, concentrators, mainframe equipment, and servers. If you do not have experience in this area, type N / A.

Relate your experience working in a "help desk" (personal computer support) for end users. Include processes you employed to record and track all user-related problems. If you have do not have experience in this area, type N / A.

Describe how you have helped a customer or client with a technical computer issue when they had either little or no technical experience. If you do not have experience in this area, type N / A.

Required Question

Salary : $78,686 - $95,659