What are the responsibilities and job description for the STAFF SERVICES MANAGER I position at Department of Health Care Services?
About this Role:
The role of the Enrollment Processing Manager is to plan, direct, and organize the day-to-day operations of the unit. The unit provides program support related to the processing and reviewing of provider applications for participation in the Medi-Cal program. The Enrollment Processing Manager has direct supervision over a team of professional staff. The incumbent must be able to effectively supervise and develop a team of analytical staff, manage multiple priorities, and must possess strong analytical, leadership, interpersonal and written/oral communication skills.
Have questions and/or need assistance? Contact Recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process!
This position is subject to the Department’s Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming this position, annually by April 1, and when leaving this position.
You will find additional information about the job in the Duty Statement.
Working Conditions
Our campus-style office offers FREE parking, and is near the freeway, a shopping center, and several dining options.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.
Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom.
Special Requirements
If you are interested in this position, complete the following simple steps:
- Review the education and experience minimum qualifications (MQ’s) of the Staff Services Manager I. See the Minimum Requirements section above.
- Complete the Supplemental Application and the state application by clicking “Apply Now” above. See below for detailed application instructions.
- Submit your application package with all required documents, which include the Supplemental Application - see the "Required Application Package Documents" section below.
- Once you have applied, take the Staff Services Manager I Examination.
Respond directly to the following Supplemental Application question:
1. Why do you want to assume a management position within PED and what skills and qualities would make you a good fit?
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/4/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Supplemental Application -
Refer to the Supplemental Application Requirement Section for instructions.
Desirable Qualifications
- Have excellent coaching and leadership skills.
- Have excellent written and verbal communication skills.
- Have excellent organizational skills.
- Demonstrate good judgment, flexibility, and accountability.
- Can work in a collaborative team environment.
- Be able to meet tight deadlines.
- Knowledge of Microsoft (MS) Office Suite, including MS Excel.
- Knowledge of the Medi-Cal Program or healthcare organizations.
- Good time management and multitasking skills.
- Ability to follow applicable procedures, policies, and statutes.
- Positive attitude with an eagerness to learn.
- Excellent customer service skills.
- Excellent attendance and punctuality.
Benefits
Continuous and ongoing training- Diversity, Equity, and Inclusion program activities
- Employee Assistance Program (EAP)
Medical, including health, dental, and vision insurance- Paid Holidays and vacation/leave
- Defined retirement program
- Savings Plus Program (401(k), 457)
- Medical/Dependent Care Reimbursement Accounts
We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey. This survey is not required to be considered for this position.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Kou Lee
(000) -
PEDPersonnel@dhcs.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Telework Information
Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.
The DHCS office location for this position is: 840 Stillwater Rd, West Sacramento, CA 95605.
Additional Information
Paper applications must include a signature. Dates printed on envelopes by mobile bar codes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678.Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.
If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov. For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671or CalCareer@calhr.ca.gov.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
