What are the responsibilities and job description for the STAFF SERVICES MANAGER I position at Department of Housing & Community Development?

This position is located in Sacramento.

At HCD, we are dedicated to fostering a dynamic and inclusive work environment where innovation and collaboration thrive. If you’re interested in promoting safe, affordable, sustainable communities for all Californians, HCD is the place for you. By joining our team, you’ll have the opportunity to make a meaningful impact in your community while working along passionate professionals.

The Staff Services Manager I is responsible for managing, training, and supervising staff in housing policy activities, with an emphasis on land use and land use planning. Responsibilities include but are not limited to, developing training strategies for and advising their direct reports in the performance of communication, data visualization, data analysis and research, report preparation, stakeholder outreach, and technical assistance activities. The incumbent also provides policy and legislative analyses, advice, and recommendations on housing and community development polices, and actively supports the Department’s mission and policy priorities.

Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated based on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES MANAGER I

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-472569

Position #(s):

401-308-4800-005

Working Title:

Housing Policy Development Manager - Hybrid

Classification:

STAFF SERVICES MANAGER I

$6,963.00 - $8,650.00

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

HCD helps to provide stable, safe homes affordable to veterans, seniors, young families, farm workers, tribes, people with disabilities, and individuals and families experiencing homelessness.

Our Vision

Every California resident can live, work, and play in healthy communities of opportunity.

What We Do

HCD does not manage properties or place individuals in affordable housing. For assistance, please contact a person in your local community who helps people who are experiencing or at risk of homelessness.

Our Commitment to Diversity

HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians.

Department Website: https://www.hcd.ca.gov/

Special Requirements

Confidentiality

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Employment Application (STD.678)

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered.

HCD Disclosure Requirements

Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700).

HCD conducts pre-employment background checks on all new to HCD or returning to HCD candidates. This position requires a background check to be cleared prior to being hired.

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/6/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Housing & Community Development

Postal

Attn: Hiring Unit | JC 472569

P.O. Box 952050

Sacramento, CA 94252-2050

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Housing & Community Development

Drop-Off

HCD Hiring Unit | JC 472569

651 Bannon Street (Lobby)

Sacramento, CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Statement of Qualifications - Please refer to the Statement of Qualifications section below for additional requirements.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Experience in land use planning, housing policy, and/or affordable housing development in the capacity of an employee of, or consultant to, local governments, nonprofit organizations or housing developers.
Experience communicating with (written, verbal, and interpersonal) and presenting to a variety of stakeholders.
Experience with the areas of California State government or other policy making practices including the legislative process.
Management and/or supervising experience. May include leading teams or projects.
Experience identifying training needs and developing staff training programs.
Experience with regulatory review and analysis.

Benefits

We offer competitive benefits and flexible opportunities:

Excellent health, dental and vision benefits for employee/employee’s family
401k program
Flexible Schedules
Hybrid telework
Alternate Work Week Schedule options
Paid Holidays and vacation/leave
Tax-advantaged savings and spending accounts
Free Employee Assistance Program
Investment in your training and development

HCD’s Sacramento Headquarters’ building also offers:

Convenient transportation options, including light-rail and pre-tax parking
Free On-site Gym
On-site Childcare
On-site Café, Deli, and Grill
On-site ATM

For more details about employee benefits, visit the California Department of Human Resources website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://www.hcd.ca.gov/

Hiring Unit Contact:
Hiring Unit - JC-472569
(916) 263-6735
hiring@hcd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Medical Management Unit
(916) 263-6735
medical.management@hcd.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

When applying for this position, a Statement of Qualifications (SOQ) is required to be submitted with your State Employment Application STD Form 678. The SOQ will be used as a pre-interview screening tool and is a scored assignment. Resumes, letters, and other materials will not be considered in the place of the SOQ. Failure to follow instructions and provide relevant responses may lead to disqualification.

SOQ Instructions: The SOQ must be no more than two (2) pages, 12-point font, numbered and labeled as reflected below. Your SOQ must include the numbered prompts below and then followed by your response and include a relevant response to each prompt.

Answer the following prompts below as instructed above. Applicants who do not submit the SOQ requirement will not be considered for this position.

1. Please describe your experience in land use planning, housing policy, and/or affordable housing development in the capacity of an employee of, or consultant to, local governments, nonprofit organizations or housing developers. If you have direct experience with Housing Element Law, the Housing Accountability Act, Accessory Dwelling Unit Law, or other state laws that HCD enforces, please include it in your response.

2. Describe your level of supervisory experience overseeing the work of others on a team, which may include instances when you were the team lead or project manager.

3. Describe your experience managing and mentoring a direct report who struggled to meet performance expectations. What actions did you take to address the situation, and what was the outcome?

4. Describe your experience in developing and reviewing a variety of written work products. Specifically:

a) What types of documents have you created?

b) How have you ensured quality control and maintained compliance with applicable laws, regulations, and departmental policies during the review process?

Additional Information

Click on the following link to complete a department recruitment survey: Recruitment Survey.

To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam.

You may apply and take the exam online at CalCareers.

If you're new to the state application process please visit 3 Steps to a State Job.

All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:

"To" and "from" dates (month/day/year)
Hours worked per week
Private sector job titles
Supervisor name and phone number
Job duties performed
State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles)

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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