What are the responsibilities and job description for the Eligibility Worker (Human Services Specialist 3) position at Department of Human Services?
Initial Posting Date:
01/29/2025
Application Deadline:
02/09/2025
Agency:
Department of Human Services
Salary Range:
3,776.00 - 5,232.00
Position Type:
Employee
Position Title:
Eligibility Worker (Human Services Specialist 3)
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits!
Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.
As an Eligibility Worker, you will be stationed at The Dalles Branch on Union Street, providing in-person assistance to Oregonians. Although this position does not qualify for full remote work, there may be an opportunity for a hybrid schedule after training has been completed. This would involve dividing your time between working at The Dalles office and from home.
Summary of Duties
As an Eligibility Worker (Human Services Specialist 3), you will:
- Conduct eligibility determinations, redeterminations, periodic reviews, and updates for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
- Interview applicants in person, over the phone, or via email to collect information necessary to evaluate and decide on the need for services and benefits.
- Assess client family strengths and needs and connect families with additional resources and programs.
- Update the narrative report to summarize new information from clients and collateral sources, findings from home visits, and conclusions.
Learn more about our programs, as your work providing services will be through the
Oregon Eligibility Partnership
(OEP).
Minimum Qualifications
- Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
- An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
- Demonstrated experience communicating effectively and working with individuals of a diverse population.
- Experience interpreting and applying rules and regulations to your daily work.
- Adept at professionally managing interactions with a large number of diverse customers, demonstrated skills communicating decisions about the approval or denial of benefits or services that surpass customer expectations.
- Proven track record of performing excellently and flourishing in a team setting.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Working Conditions
- Work takes place in offices and various program locations.
- Interaction with clients who may be experiencing emotional or financial stress is possible.
- The job may involve sitting at a desk or on the phone for extended periods during the workday.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- May require a valid driver’s license or other acceptable method of transportation.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.
- Email:yvette.c.medford@odhs.oregon.gov
- Phone (call or text): 541-709-0306
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