What are the responsibilities and job description for the Family Coach (Human Services Case Manager) Bilingual English/Spanish Preferred position at Department of Human Services?
Initial Posting Date:
03/10/2025
Application Deadline:
03/24/2025
Agency:
Department of Human Services
Salary Range:
$4,715 - $6,866
Position Type:
Employee
Position Title:
Family Coach (Human Services Case Manager) Bilingual English/Spanish Preferred
Job Description:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
- When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
- We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
- If you have federal student loan debt or are thinking of going back to school, then you might benefit from thePublic Service Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
Join our Family Engagement team in Ashland!
Do you have a passion for serving Oregon's most vulnerable families? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our Family Engagement family, and we sincerely hope you consider joining us.
We are seeking a talented individual to serve as a Family Coach at our Ashland office. Family Coaches work closely with Oregon families to provide person-centered, strength-based practices that support the transition to a state of independence through collaboration and partnership within the agency and community. This work is primarily conducted in the office and in the local community.
A Cover Letter is Required. If you do not provide a Cover Letter, your application will be declined.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.
Summary of duties:
As a Family Coach, you will conduct interviews to determine family needs and eligibility. You will explore alternate resources and link clients to community services. You will complete program applications for program benefits and, if eligible, issue appropriate support payments. You will engage clients in the family evaluation of strengths. You will jointly develop a case plan and identify the family's steps towards self-sufficiency. You will monitor progress and conditions and make necessary modifications to the case plan. Lastly, you will initiate and participate in case staffing, employment readiness, life skills training, and support job search, as needed.
Minimum qualifications / What you need to qualify:
- Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- An Associate's degree in a Behavioral Science, Social Science or a closely related field and two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field.
Essential attributes:
- Family advocate: Experience collaborating, supporting, and empowering individuals and families to have a voice when identifying family needs, goals, and solutions.
- Honoring diversity: Demonstrated ability to lead and engage with thoughtfulness and sensitivity.
- Decision making: Experience making sound decisions based upon a mixture of analysis, knowledge, experience and judgement while under pressure of sensitive timelines.
- Professionalism: Experience handling confidential or sensitive situations and information with unwavering professionalism, holding self and others to high standards of honesty and integrity.
- Direct services: Experience providing services for community members experiencing homelessness, domestic violence and/or migration hardships who have historically been marginalized, underserved, in crisis, or disadvantaged.
- Trauma informed approach: Experience recognizing symptoms and behaviors that originate from adapting to traumatic responses. Commitment to minimizing re-traumatization or replicating prior trauma dynamics.
To be considered for an interview, your application and/or resume must clearly show that you meet the minimum qualifications (required) and describe which of the essential attributes you possess (desired). Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed history of work, education, and other experience is helpful.
A Cover Letter is required. If you do not provide a Cover Letter, your application will be declined.
Working Conditions
- Your work will be conducted in the Offices, Community and District.
- Your work schedule will be 8 a.m. – 5 p.m. PST, Monday – Friday. Occasionally you will need to adjust your schedule based on service need.
- You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
- Fast-paced position that includes a high volume of individual, family, and community partner contact.
- Frequent travel is required to support office workloads and occasional meetings with clients and contracted partners. Rarely, you may have required overnight travel to attend statewide meetings and trainings.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.”
Background Checks and Requirements
-
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments
- Annual salary increases (until you reach the top of the listed salary range).
-
Amazing benefits package.
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Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Brent Lawrence. If you contact the recruiter, please include the job requisition number.
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Email: Brent.Lawrence@odhs.oregon.gov
